[Hiring] Customer Experience Specialist @SavATree

Role Description

The Customer Experience Specialist serves as the first point of contact for prospective & existing customers. This role is responsible for:

• Responding to inbound phone calls and web inquiries.
• Conducting consultative discovery.
• Documenting customer needs in CRM.
• Scheduling high-quality appointments for Sales Arborists.

This role is critical to driving organic growth and customer experience, ensuring every interaction reflects the SavATree brand—professional, knowledgeable, friendly, and efficient.

Qualifications

• Minimum 2 years of experience in phone- and email-based customer service.
• Friendly, professional phone voice and interactions.
• Strong verbal and written communication skills.
• Experience navigating CRM systems (Microsoft Dynamics experience preferred but not required).
• Comfort using telephony systems and contact center technology.
• Ability to multitask, document accurately, and manage time effectively.
• Customer-first mindset with strong attention to detail.

Requirements

• Experience in appointment setting or consultative selling environments (preferred).
• Experience in home services or premium consumer service industries (preferred).
• Experience working in a performance-driven contact center environment (preferred).
• Demonstrated success in a remote or hybrid working environment (preferred).
• This position is remote; however, you must reside in one of the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Wisconsin.

Benefits

• Compensation Range: $18-$28/hr
• Schedule:
  • 4 positions: Monday–Friday, 10:00 AM–6:30 PM EST (30-minute lunch)
  • 6 positions: Monday–Friday, 11:30 AM–8:00 PM EST (30-minute lunch)
• Team members should expect to rotate occasional Saturday shifts (approximately once every 5–6 weeks). Saturday shifts will be compensated as overtime or offered in lieu of another weekday off, depending on business volume.

Company Description

SavATree is building a specialized customer experience organization designed to deliver consistent, responsive, and premium service across all markets.