[Hiring] Customer Experience Center Specialist @Group 1 Automotive

Role Description

Group 1 Automotive, Inc is seeking to hire a Remote Customer Experience Center Specialist. This role serves as the first point of contact for customers seeking vehicle service, delivering an exceptional customer experience while helping connect customers with the appropriate dealership resources.

The Remote Customer Service & Appointment Specialist is responsible for providing outstanding customer service by:

• Assisting customers with vehicle service inquiries
• Scheduling service appointments
• Resolving questions in a professional and efficient manner

This position supports multiple Group 1 dealerships while serving as a trusted resource for customers throughout their service experience. This is not a cold-calling sales role. Instead, you'll engage with customers who contact us directly, providing guidance on:

• Maintenance recommendations
• Warranty questions
• Roadside assistance
• Appointment scheduling

Every interaction reflects Group 1 Automotive's commitment to exceptional customer service. The ideal candidate is customer-focused, enjoys helping others, communicates effectively, and thrives in a fast-paced environment where multitasking and attention to detail are essential.

Qualifications

• Minimum of six months of experience in customer service, call center, retail, hospitality, appointment scheduling, or another customer-facing environment
• Excellent verbal communication and active listening skills
• Strong customer service and problem-solving abilities
• Comfortable recommending services and asking for the appointment when appropriate
• Strong computer proficiency with the ability to navigate multiple systems simultaneously
• Excellent organizational skills with strong attention to detail
• Reliable attendance and the ability to work independently in a remote environment
• Professional home office with high-speed internet (minimum 30 Mbps)
• Must reside within the Greater Houston area

Requirements

• Bilingual (English/Spanish) preferred
• Automotive dealership or service experience preferred
• Experience with appointment scheduling or customer contact center environments preferred

Benefits

• Pay: $15.00 per hour and opportunity for overtime
• Monthly performance bonus opportunities
• Overtime opportunities
• $80 monthly technology allowance
• Paid training
• Annual performance reviews with merit increases
• Performance-based paid time off
• Employee discounts on vehicles, parts, and service
• Employee referral bonus opportunities of up to $800

Schedule

• Candidates must be available to work one of the following shifts:
• 10:00 AM – 7:00 PM
• 10:30 AM – 7:30 PM
• 11:00 AM – 8:00 PM
• Rotating Saturdays (work one Saturday, followed by two Saturdays off)
• Every Sunday off

Work Environment

• Fully remote position for candidates residing in the Greater Houston area
• Fast-paced customer contact environment supporting multiple dealership locations
• Work requires frequent interaction with customers, dealership personnel, and multiple computer systems while maintaining productivity and service quality

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.