[Hiring] Client Support Specialist @Freedom United

Role Description

In this position, you will play a crucial role in ensuring clients receive exceptional support and guidance. Your primary focus will be to assist clients in navigating our services and addressing any inquiries they may have.

• Deliver outstanding support to clients via various communication channels including phone, email, and chat.
• Resolve client issues efficiently and effectively, ensuring a high level of satisfaction.
• Maintain detailed records of client interactions and feedback for continuous improvement.
• Collaborate with internal teams to enhance the client experience.
• Provide training and assistance to clients on our platform and services.

Qualifications

• Proven experience in a client support or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work both independently and as part of a team.
• Proficiency in using support software and tools.

Requirements

• Experience in the non-profit sector or social impact organisations is a plus.
• Familiarity with CRM systems.
• Multilingual skills are a plus.