[Hiring] Client Support Manager @The Management Center

Role Description

The Management Center (TMC) is seeking a Client Support Manager on our Training Team! This person will play a key role in ensuring seamless, equitable, and efficient operations that serve as the backbone of our client engagements.

In this role, you will focus on the following responsibilities:

• Public training logistics - 70%
  • Manage a high volume external-facing inbox, providing timely responses to all participant needs and inquiries.
  • Create and manage the training courses in our training registration system, Arlo.
  • Process invoice requests, send unpaid order nudges.
  • Manage a large volume of training participant and financial data using various software programs, such as Zoom, Salesforce, and Arlo.
• In-house training logistics ~20%
  • Provide logistics support for in-house trainings.
  • Schedule trainer prep calls and manage pre- and post-training communications.
  • Support accommodation requests and keep track of multiple moving pieces.
• Administrative tasks ~10%
  • Ensure accurate entry and updates to participant information into our database (Salesforce).
  • Answer the TMC main office phone line and navigate client questions and requests.
  • Take on special projects to improve participant experience or streamline processes.

Qualifications

• Demonstrated Track Record of Advancing Racial and Gender Equity.
• Strong Interpersonal and Relational Skills.
• Ability to Drive Work with Attention to Detail.
• Strong Problem Solver and Rigorous Thinker.
• Proven Data and Technology Skills.

Requirements

• Experience managing high-volume participant inquiries.
• Ability to work independently and manage multiple projects.
• Strong communication skills, both verbal and written.
• Experience with databases and web-based systems.

Benefits

• 90% of premiums covered by TMC for employees; 80% covered for spouses, domestic partners, and dependents.
• Life and Long-Term disability insurance and an Employee Assistance Program at no cost to employees.
• Option to enroll in pre-tax health and dependent care flex spending accounts.
• Hardship Fund for staff and loved ones in times of financial hardship.
• 3.5% employer contribution to your retirement fund with no match required.
• $100 per month stipend towards cell phone and internet.
• Generous time off including 4 weeks of paid vacation for full-time staff.