[Hiring] Client Services Specialist @Travel Incorporated

Role Description

Are you passionate about travel, enjoy helping others, and looking for an opportunity to build a career with room to grow? Join Travel Incorporated as a Travel Consultant on our Contact Center team, where you’ll help create exceptional experiences for our clients.

This is more than a job—it’s an opportunity to begin a career in the travel industry with an award-winning, forward-thinking company that invests in and values its associates.

Why This Role Is Worth Your Time

• Build a Career, Not Just a Job: You’ll begin with 9 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our Duluth office, your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed.
• Make a Difference Every Day: Help clients bring their travel plans to life by understanding their goals, preferences, and timelines. You’ll provide thoughtful travel guidance, find solutions when challenges arise, and look for ways to make each trip better—all while building lasting relationships through trusted, personalized service.
• Build a Career: From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.

What You’ll Do

• Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence.
• Listen actively to understand client goals and create travel solutions tailored to their needs.
• Guide clients through itinerary options, modifications, and travel best practices.
• Deliver exceptional service that drives client satisfaction and supports performance goals.
• Collaborate with internal teams to ensure smooth, accurate travel arrangements.
• Proactively identify and act on opportunities to improve the client experience.

Qualifications

• A strong customer service mindset — you're motivated by helping others.
• Excellent communication skills and the ability to build trust quickly.
• Tech-savvy and comfortable using email, chat, and other digital tools.
• Detail-oriented, organized, and thrives in a structured environment.
• Previous client service or call center experience is a plus, but not required.
• High school diploma or equivalent.

Requirements

• Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported).
• Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (9 weeks on site for local candidates; 7 weeks remote / 2 weeks in-person for non-local candidates).
• Post-Training Schedule: First shift with start times between 7:00–10:30 AM ET.
• Annual travel to our Duluth office 2–3 times per year for team engagement and development.

Benefits

• A respected, mission-driven company committed to innovation and service excellence.
• Career growth pathways and continuous training.
• A collaborative culture where your voice is heard and your work matters.
• Equipment provided and travel covered for required in-person training.

Company Description

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application, or selection process may contact Human Resources at [email protected].