[Hiring] Client Service Consultant @Circana

Role Description

To be successful as a Client Service Consultant you must possess and be able to:

• Provide superior service leadership through exceptional management of all aspects of content delivery for client; including Client Satisfaction measurements as well.
• Accountable for building rapid rapport with key client contacts and across functions within the highly matrixed CIRCANA organization.
• Responsible for ensuring flawless and timely delivery of all restatements and seeking improvements in data quality.
• Look for opportunities to increase client satisfaction with database reporting related to continuous updates within the databases including new item additions, executive level reporting analysis and provide greater efficiency.
• Lead effective problem solving with client and internal teams.
• Manage client services team to ensure project requirements are successfully executed.
• Lead presentations that deliver insightful, strategic, and actionable answers for clients.
• Create indispensable, long-term, solution-focused consultative partnerships; establish trust based on demonstrated commitment to quality and service.
• Coordinate client solutions across multiple CIRCANA functions (i.e., CI, Analytics, Technology Consulting, etc.).
• Participate in Quarterly Business Reviews and team leadership/development meetings.
• Provide leadership on finding efficiencies across the team (ways to enhance service excellence, improve client satisfaction, cost savings, productivity, etc.).
• Identify and develop new service opportunities with client contacts.
• Suggest creative techniques, tools, and processes to improve all aspects of client and team performance.
• US-based advocate for GOC and client advocate of key delivery work.

Qualifications

• 3-5 years progressive years of experience.
• Experience working with a premier Consumer Packaged Goods (CPG) company.
• Demonstrated ability to successfully manage complex client deliverables.
• Demonstrated experience within the CPG industry using syndicated POS/panel data.
• Strong analytic and quantitative abilities, problem solving skills, and attention to detail.
• Excellent organizational skills and written/verbal communication skills.
• Ability to build and leverage mutually beneficial relationships and networks internally.
• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
• Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills.
• Demonstrated strong understanding of client issues.
• Ability and willingness to recognize and respond to client needs from a service perspective.
• Experience with CIRCANA solutions is preferable, but not crucial.
• Manages to budget, understands account financial dynamics, suggests ways to be more efficient.
• Proven ability to consult with clients to influence thinking and drive CIRCANA’s business agenda.
• Advanced degree is a plus.
• Flexibility of work schedule to cover night and weekend work when needed.

Requirements

• Tech & digitally fluent.
• Culturally & emotionally intelligent.
• Data visualizer & storyteller.
• Agile.
• Intellectually curious.
• Consultative.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.