[Hiring] Insurance Compliance & Regulatory Senior Lead @Jerry.ai

Role Description

We are looking for an Insurance Compliance & Regulatory Senior Lead to join our Insurance Operations team. Reporting directly to our Senior Manager of Insurance Ops, this role is ideal for an experienced insurance operations leader who excels at solving complex systemic issues, building rigorous compliance frameworks, and acting as the strategic bridge between our customers, carrier partners, state regulators, and internal product teams.

This role may be a fit for you if:

• You write with judgment, not just accuracy.
• You can take a complicated file, determine what actually happened, and state a clear, complete, well-supported position under a deadline.
• You solve problems at the root.
• You love digging beneath the surface to identify root causes and aren't afraid to roll up your sleeves to resolve complex edge cases while mentoring others to do the same.
• You excel at high-stakes de-escalation.
• You possess executive-level composure and genuine empathy, easily navigating intense situations with customers, state regulators, and insurance carrier leaders.
• You turn friction into product fixes.
• You naturally spot patterns in complaint data and have the strategic mindset to partner with tech, legal, and ops leaders to permanently fix underlying vulnerabilities.
• You build and maintain operational rigor.
• You thrive in a remote environment, bringing organization, accountability, and process design to ensure compliance deadlines are met without exception.

What you’ll actually do:

• Lead Escalation Operations: Oversee the end-to-end investigation and de-escalation framework for critical customer complaints, acting as the final point of escalation for complex issues.
• Own DOI and Insurance Carrier Responses: Manage carrier audits and state regulatory complaint workflows; author, review, and finalize official correspondence to state departments of insurance, carrier partners, and consumers.
• Systemic Root-Cause Resolution: Partner with Legal, Product, and Engineering to convert audit findings and complaint trends into product changes, automated checks, and process fixes.
• Complaint Log & Compliance Controls: Own the complaint log and the workflows behind it, keeping records accurate and audit-ready for market conduct examinations and state data calls, and meeting statutory deadlines and internal SLAs.
• Carrier Relationship & Claims Support: Serve as the primary operational liaison for carrier partners during high-stakes claims investigations, regulatory inquiries, and information audits.
• Team Guidance & Coaching: Provide operational guidance, quality oversight, and subject-matter expertise to team members handling customer service, compliance, and claims support.
• Regulatory Reporting & Documentation: Maintain accurate, audit-ready records of complaint trends, regulatory correspondence, and resolution timelines to support timely responses to DOI inquiries and to inform leadership of emerging compliance risk areas.

Qualifications

• Active Property & Casualty (P&C) license required (or willingness to obtain it quickly).
• 5+ years of insurance experience, including 3+ years in state insurance and regulatory compliance.
• 2+ years in a team lead, managerial, or supervisory role preferred.
• Proven track record of directly managing state regulatory inquiries (DOI complaints) and carrier audit relationships.
• Working knowledge of NAIC model regulations, state insurance codes, and market conduct examination standards, with the ability to translate regulatory requirements into operational policy and team-level practice.
• Exceptional executive-level written and verbal communication skills with an eye for legal and compliance detail.
• Strong analytical mindset with experience using data to drive cross-functional product and operational improvements.
• Bachelor’s degree preferred (or equivalent practical leadership experience).

Benefits

• Strategic Leadership & Impact: Work directly with Legal, Product, and Ops leadership to shape Jerry’s operational strategy and customer trust standards.
• 100% Remote Work: Work from home with all equipment provided.
• Full Benefits: Comprehensive medical, dental, vision insurance, and 401(k) matching.