[Hiring] Field Compliance Administrator @Robert Half

Role Description

• First point of contact and escalation point for any/all background check issues and questions from branches related to Pre-Adverse/Adverse action process; inform and/or escalate to department Supervisor as required.
• Assist with regular background check informal audits to ensure compliance with adjudication procedures, case timelines and pre-adverse and adverse action requirements.
• Analyze returned case results for discrepancies or issues.
• Adjudicate case results on all background checks.
• Mail all custom pre-adverse and adverse action letters and send to candidates whose cases contained derogatory results.
• When derogatory results are returned assist legal with gathering information.
• Listen carefully to branches in order to work with management team to develop solutions that meet their needs.
• Research, document, track actions in case management software.
• Participate as primary troubleshooter, proactively monitor and resolve system/vendor inquiries or issues in a timely and professional manner.
• Ensure that timely and accurate BGC processing meets or exceeds expected business needs and objectives.
• Develop solid knowledge of current background check laws; and maintain knowledge.
• Responsible for accurate data entry of all background checks in PA2 Dashboard and Salesforce.
• Develop partnerships with internal corporate departments to meet branches needs.
• Create training on operational, technical and compliance processes related to background checks.
• Collaborate with other BGC Verification team members or corporate department teams to ensure service levels are being met for optimal user satisfaction, and adherence to best practices and government regulations.
• Implement legal compliance measures.
• Evaluate applicant background checks designated as “Additional Review Required” which includes:
  • Validating candidate’s credentials.
  • Performing an individualized assessment in compliance with legal guidance to evaluate the candidate’s suitability for hire or promotion.
  • Conducting research into candidate qualifications/eligibility by contacting applicant and outside entities such as educational institutions, courts, and other third parties for information.
  • Determining whether the background check should be passed or failed based on established guidelines.
• Point of contact for internal business partners and external branches on background check submission status, issues or questions related to regulatory compliance.
• Run, research and distribute reports to user groups as needed, including delayed cases and Monthly/Quarterly TAT reports.

Qualifications

• AA / BA BS or equivalent job experience.
• Background Verification Compliance Knowledge.
• Proficient in MS Office suite (Outlook, Excel, and Word).
• Decision Making skills, strong written and verbal skills, organization, interpersonal, ability to interact and communicate with business partners of various levels and expertise.
• Bilingual in French-Canadian is a plus.

Requirements

• The typical hourly pay rate for this position is $23.56 - $35.58, negotiable depending upon experience and location.

Benefits

• Medical, vision, and dental insurance.
• Life and disability insurance.
• Eligibility to enroll in company 401(k) plan.

Company Description

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran.

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities.