[Hiring] Dealership Contracts Administrator @Lithia & Driveway

Role Description

We're looking for a detail-oriented and customer-focused Dealership Contracts Admin to join our Dealer Mechanical Services team. In this role, you'll play an important part in supporting dealership operations through a combination of administrative, accounting, and customer service responsibilities.

• Activate, process, and cancel vehicle service product contracts.
• Support dealerships and internal partners by providing timely customer service and issue resolution.
• Manage ServiceNow inquiries and phone support while meeting established service level agreements.
• Complete accounting and reconciliation activities, including product statements, bank reconciliations, GL processing, and month-end tasks.
• Review cancellation packets and claims for accuracy and compliance.
• Help with product provider submissions and reporting requirements.
• Support cross-training efforts, provide backup coverage, and help develop junior team members.
• Participate in department projects and continuous improvement initiatives.

Qualifications

• Basic knowledge of accounting principles: reconciliations, general ledger processing, AR & AP.
• Experience managing high-volume transactions while maintaining accuracy and meeting deadlines.
• Proficiency with Microsoft Excel, Outlook, and business systems.
• Independently research and resolve customer, accounting, or operational issues.
• Experience reviewing contracts, financial documents, and customer records for accuracy.
• Dealership accounting, F&I, service contract, warranty, or ServiceNow experience preferred.

Requirements

• High School graduate or equivalent, 18 years or older required.
• We are a drug-free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs