[Hiring] Manager, Launch and Growth Operations @Thumbtack

Role Description

As the Manager, Partner Operations, you will lead a portfolio of strategic programs that help grow and scale Thumbtack’s partnerships business. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines while working across the organization to turn high-potential opportunities into durable business capabilities.

You will operate at the intersection of strategy, program leadership, and operations. Your work may include:

• Building and scaling new growth programs
• Developing go-to-market strategies
• Improving business performance and economics
• Strengthening partner-facing capabilities
• Evolving the systems and processes that support our partnerships

Initial priorities will include scaling Call Center and advancing our Partner Operations foundation, but your portfolio will evolve alongside the needs of the business.

This is a high-impact player-coach role for a versatile operator who can set direction, lead complex execution, and deliver measurable outcomes. You will bring structure to ambiguous opportunities, move fluidly between strategy and execution, and align teams across functions to take programs from concept through launch and scale.

Qualifications

• 5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
• 2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
• Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
• A track record of leading complex initiatives from concept through execution, including stepping toward problems and taking accountability when results fall short.
• Strong business judgment and analytical rigor, with the ability to assess performance, understand economics, evaluate tradeoffs, and determine where to invest.
• Clear, influential communication skills, with the ability to create a compelling vision, distill complexity, align diverse stakeholders, and influence without authority.
• An owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Requirements

• Lead a portfolio of strategic programs
• Build and scale new business capabilities
• Own measurable business outcomes
• Lead complex programs end to end
• Shape strategy through analytical insight
• Strengthen the Partner Operations foundation
• Lead a globally distributed team

Benefits

• For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $126,700.00 - $163,900.00.
• Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.