[Hiring] AI & Automation Lead @Risepoint

Role Description

The AI and Automation Lead applies artificial intelligence to the work of course design and production, enabling Academic Services to deliver a growing volume of courses without adding headcount for every increase in that volume. This hands-on technical lead role works within the Director's AI roadmap and establishes effective approaches for designing, testing, and maintaining AI agents and automated workflows.

This is a remote position that requires candidates to currently reside in Australia.

What You Will Do:

• Builds and maintains AI agents that carry out defined course development and quality assurance tasks, using Microsoft Copilot Studio and the approved Microsoft 365 environment.
• Designs and tests the prompts and instructions that drive those agents, including encoding the team's written quality standards.
• Evaluates AI output against expert judgement before release, documents the accuracy achieved, and re-tests when standards or source material change.
• Builds repeatable automated workflows that connect AI output to existing systems, including Power Automate and scripting.
• Establishes practical standards and reusable approaches for AI and automation development, testing, and documentation.
• Analyses manual processes to determine suitability for AI or conventional automation.
• Monitors AI-assisted workflows in production, including error handling and updates when the underlying process changes.
• Documents how each agent and workflow operates for team use and troubleshooting.
• Serves as a technical resource to learning designers and production staff, providing guidance and training on effective use of AI and automation tools.

What Success Looks Like

• AI-assisted workflows produce output the team trusts without re-checking every item by hand.
• Manual, repetitive tasks are measurably reduced across course development, course refresh, and new-instance set-up work.
• Agents and workflows run reliably in production without daily intervention.
• The team can use and troubleshoot the tools without depending on one person.
• Course volume can increase without a matching increase in headcount.
• Accuracy of AI-assisted output measured against expert review, with a documented threshold for release.
• Number of manual processes moved to AI-assisted or automated workflows and reused at scale.
• Time saved per course refresh cycle, measured against a documented baseline.
• Documentation and training completed for every agent and workflow released.

Qualifications

• At least 4 years of relevant experience in automation, technology, data, AI, or related technical roles.
• Must reside in Australia.
• Demonstrated experience building working applications of artificial intelligence in a business setting.
• Practical skill in prompt design and testing.
• Ability to evaluate AI output for accuracy.
• Working knowledge of Microsoft Power Automate and the Microsoft 365 environment.
• Scripting ability, for example Python, sufficient to process and manipulate structured documents and data.
• Ability to document and hand over technical work for maintenance.
• Experience establishing technical standards, reusable approaches, or best practices for AI and automation solutions.

Requirements

• Bachelor’s degree in technology, computer science, data/analytics, or a related field, or equivalent practical experience.
• Experience with Microsoft Copilot Studio or comparable agent-building platforms.
• Experience applying artificial intelligence within a governed enterprise environment.
• Experience working in education, learning design, or course production.
• Experience training non-technical colleagues to use and critically assess AI tools.

Benefits

• Continuous Professional and Leadership Development Programs.
• Tuition Reimbursement for employees and their dependents.