[Hiring] Agentic AI Analyst @Invoca

Role Description

As an Agentic AI Analyst at Invoca, you will play a pivotal role in shaping and refining the emerging category of agentic AI applications. Within our Product organization, you'll collaborate closely with a cross-functional team, including Product Managers, Engineers, Data Scientists, and Customer Success, to identify, evaluate, and operationalize agentic use cases that directly improve customer outcomes and advance Invoca's strategic AI vision.

A core focus of this role is the integration layer that makes agents useful in the real world:

• Designing and validating the tools agents call (via MCP and similar protocols).
• Authoring the skills that shape agent behavior.
• Building the evaluation harnesses that measure whether agents actually work.
• Running simulations that stress-test agents before customers ever touch them.

This is an opportunity to grow your product skillset at the intersection of customer needs, agentic AI system design, and real-world AI performance. You will contribute to building new features, evaluating agent performance in production, and distilling insights from field engagements and system data to inform product priorities.

You should bring strong problem-solving ability, curiosity around emerging AI capabilities, and confidence working across stakeholders to translate ambiguity into clarity and execution.

Qualifications

• 3+ years of experience in product, analytics, or technical customer-facing roles within SaaS or enterprise software.
• Hands-on experience with agentic AI systems in production environments, including multi-step reasoning, tool use, conversational agents, and human-in-the-loop agents.
• Experience designing or integrating tools for AI agents, such as building or configuring MCP servers, defining function/tool schemas, or connecting agents to APIs and enterprise systems.
• Experience with agent design and architecture, authoring prompts, skills, or agent instructions and iterating on them based on measured results.
• Experience designing and running evals for agentic systems, including building golden datasets, defining success criteria, and building scorers.
• Experience with simulation or synthetic testing approaches for agents (e.g., synthetic users, mocked tools, scenario generation).
• Experience with AI orchestration frameworks (e.g., LangChain, LangGraph).
• Demonstrated ability to work independently on medium-scope initiatives and balance tradeoffs across requirements, user value, and implementation effort.
• Skilled at breaking down ambiguous problems, gathering data, and proposing thoughtful, data-driven solutions.
• Strong communicator who can lead and coordinate messaging across technical and non-technical stakeholders.
• Highly collaborative and comfortable working across Engineering, GTM, and Design partners.
• Familiarity with agent-to-agent (A2A) protocols or multi-agent orchestration patterns.
• Experience designing for long-running or stateful agent sessions (context persistence, session resumption, drift over time).

Requirements

• Working comfort with Python, JSON/JSON Schema, and reading API documentation, enough to prototype and inspect tool calls and traces.
• Prior experience building or managing integrations between SaaS platforms (e.g., CRM, marketing automation, contact center, or data platforms) via APIs, webhooks, or iPaaS tools.
• Experience in marketing or advertising technology, such as paid media, call tracking, attribution, marketing analytics, or ad platforms (Google Ads, Meta, etc.).

Benefits

• Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.
• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.
• Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
• 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Recognition Programs – We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
• InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service.