[Hiring] Veterinary Relations & Community Outreach Liaison @Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Role Description

Heartstrings Pet Hospice is seeking a Veterinary Community Relations Specialist to serve as a trusted connection between Heartstrings and the veterinary clinics and communities we serve nationwide. You'll spend much of your time in the field meeting veterinarians, practice managers, veterinary technicians, client-service representatives, hospital leadership, and other veterinary professionals.

• Build relationships with veterinary practices.
• Travel throughout Heartstrings markets with approximately 70% travel expected.
• Cover at least three Heartstrings markets each month.
• Educate veterinary teams about Heartstrings' services.
• Support referral partnerships.
• Represent Heartstrings nationally at various events.
• Maintain consistent communication through virtual meetings and follow-ups.
• Support new-market launches.
• Track your outreach in our CRM.
• Bring intelligence back to Heartstrings.
• Identify new opportunities in the veterinary industry.

Qualifications

• Minimum 2 years of Professional Sales, Business Development, Community Outreach, Veterinary Relations, or Partnership-Development Experience Required.
• Veterinary, animal health, pet care, healthcare, pharmaceutical, or veterinary industry experience strongly preferred.
• Must live within approximately 45 minutes of a major commercial airport.
• Ability and willingness to travel up to 70%, including overnight travel.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and demonstrated ability to establish and maintain professional relationships.
• Excellent organizational, territory-planning, and time-management skills.
• Ability to manage multiple markets, relationships, follow-ups, and priorities simultaneously.
• Comfortable working independently in a remote environment with limited supervision.
• Confident, resourceful, and self-motivated.
• Strong listening and critical-thinking skills.
• Comfortable speaking with veterinarians, practice owners, hospital leadership, technicians, client-service teams, and other veterinary professionals.
• Experience using CRM platforms and digital productivity tools.
• Familiarity with Microsoft 365 and Google Workspace preferred.
• Comfortable learning new software, technology, and internal systems.
• Ability to represent Heartstrings professionally at conferences, veterinary hospitals, educational events, and industry gatherings.
• Some evening and weekend availability may be required for conferences, events, travel, and other business needs.

Requirements

• Travel by air and ground throughout the United States.
• Navigate veterinary hospitals, conference venues, hotels, airports, and other professional environments.
• Transport and distribute reasonable quantities of marketing and educational materials.
• Maintain confidentiality of patient, client, veterinary partner, employee, and company information.
• Comply with applicable laws, regulations, Heartstrings policies, procedures, and professional standards.

Benefits

• Medical, Dental & Vision Health Insurance.
• Traditional and Roth 401(k) retirement options.
• Paid Time-Off.
• Life insurance, Accident insurance.
• Short-term & Long-Term Disability Coverage.
• Professional training and development.
• Employee wellness and additional voluntary benefit options.
• Company-paid travel expenses for approved business travel.
• Opportunities for professional growth as Heartstrings expands nationally.