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Technical Support Manager
@FFE Limited
[Hiring] Technical Support Manager @FFE Limited
Mar 14, 2025 - FFE Limited is hiring a remote Technical Support Manager. 💸 Salary: £65,000 per annum. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves leading a team of technical specialists to support the commercial growth of FFE’s product portfolio.
- Reporting directly to the Sales and Marketing Director
- Lead a team of three direct reports
- Combine strategic leadership with hands-on technical expertise
- Shape and enhance FFE’s global technical support capabilities
- Oversee the RMA process
- Lead the development of AI-driven support tools
Qualifications
- 5-7 years in a technical or commercial-technical role within the fire safety or related industries
- Proven experience in managing, building, and mentoring technical teams
- Deep understanding of fire detection products
- Strong interpersonal skills
- Demonstrated ability to assess market trends and leverage AI technologies
- Comfortable working in a global context
Requirements
- Strong technical knowledge of fire detection technologies
- Expertise in global fire safety standards (NFPA, EN, UL)
- Familiarity with AI tools and platforms used for technical support
- Ability to translate technical details into commercial benefits
Benefits
- 25 days holidays
- Bonus
- Halma Pension plan
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
£65,000 per annum
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
