[Hiring] Talent Community Experience Manager @We Are Rosie

Role Description

We’re looking for a Talent Community Experience Manager to lead the programs, operations, and engagement strategies that support We Are Rosie’s diverse and inclusive community of independent marketing professionals. This is a full-time position that can work from anywhere within the United States and will report directly to the Head of Rosie Experience.

This role is focused on building and operating scalable programs that keep our talent community engaged, informed, prepared for opportunities, and connected to the value of being a Rosie. It goes beyond traditional community management, with a focus on the programs, operations, and experiences that support our talent throughout their journey with We Are Rosie.

You’ll own programs and touchpoints across the talent lifecycle — from onboarding and ongoing engagement to learning cohorts, talent readiness, re-engagement, segmentation, and platform experience. You’ll use community signals and data to understand where engagement is strong, where gaps exist, and what programs, communications, or experiences can better support both our talent and business needs.

This role operates at the intersection of talent engagement, community experience, program management, operations, and data. You’ll work closely across Product, Data, Client Experience, Business Development, and Marketing, while overseeing the Community Learning function as part of the broader talent community experience.

Responsibilities

• Community Engagement & Experience
  • Own and evolve the Rosie Community experience across onboarding, communications, engagement programs, and ongoing touchpoints.
  • Maintain and evolve community value proposition messaging based on member feedback and business needs.
  • Build and manage scalable, tiered engagement programs designed around the needs and behaviors of different talent segments.
  • Monitor community engagement and talent segmentation to identify changes in readiness, engagement, and alignment with current opportunities.
  • Develop structured nurture journeys that move talent through defined stages of engagement and readiness.
  • Design and launch re-engagement strategies for dormant or low-engagement talent and measure their effectiveness.
  • Own day-to-day community platform operations and support platform transitions or migrations.
  • Partner with Marketing to develop and distribute audience-appropriate content and communications.
  • Own the existing community support model, identifying recurring themes and triaging unresolved issues.
• Talent Readiness & Enablement
  • Oversee the end-to-end delivery of Community Learning programs.
  • Manage cohort programs day to day, including milestones, enrollment, delivery logistics, communications, and outcome tracking.
  • Own credentialing and talent-signaling processes.
  • Manage logistics and administrative follow-through for approved learning partnerships.
  • Help ensure learning programs remain aligned with active client demand.
• Portal Engagement & Experience
  • Serve as a key Community voice into Product, representing talent needs and experiences.
  • Maintain visibility into portal data quality and engagement gaps.
  • Provide operational and community insights as Product evaluates new tools and resources.
• Talent Intelligence
  • Serve as a bridge between data and business stakeholders.
  • Translate completed analysis from Data partners into clear narratives and recommendations.
  • Connect talent and engagement data to opportunities for improving community programming.
  • Distribute relevant talent intelligence and operational context to key stakeholders.
• Cross-Functional Responsibilities
  • Surface talent supply gaps, engagement trends, and emerging community needs to key stakeholders.
  • Track and report progress against quarterly goals.
  • Identify opportunities to automate repetitive program and community workflows.
  • Partner closely with Marketing to align communications with talent segmentation.
  • Work cross-functionally to ensure talent programs support broader business priorities.

Qualifications

• Passion for community-building and creating experiences that feel human.
• 5+ years of experience in talent community programs, community operations, member experience, or a similar role.
• Demonstrated experience owning scalable engagement or lifecycle programs for a professional community.
• 2+ years of experience in cohort-based program management or learning operations.
• Experience managing community or member programs across different audience segments.
• Experience leading a platform migration or significant change-management initiative.
• Comfortable representing member needs to Product teams and translating feedback.
• Strong written and verbal communication skills.
• Strong organizational and program-management skills.
• High emotional intelligence and a demonstrated ability to build trust.
• Ability to thrive in a fast-moving, ambiguous environment.
• Proactive problem-solving skills and a collaborative mindset.
• Alignment with We Are Rosie’s core values.

Nice to Have

• Experience using community and collaboration platforms such as Discord.
• Experience with learning management systems, particularly Moodle.
• People management experience.
• Practical experience leveraging automation or AI-enabled tools to optimize workflows.

Benefits

• A yearly stipend for professional and personal development.
• 25 PTO days + 4 Volunteer PTO days per year.
• Medical, dental, and vision insurance.
• Paid parental leave.
• Remote work stipend.
• Matching 401K.
• An opportunity to join a truly incredible team.