[Hiring] Systems & Training Analyst @Tillman FiberCo LLC

Role Description

Tillman FiberCo is building a network with future-forward technologies, systems and network architecture that will be ultimately capable of delivering 40Gbps+ to customers. The Systems & Training Analyst supports the continuous improvement, standardization, and adoption of business processes and systems across Tillman FiberCo. This role serves as a bridge between business operations and technology, translating operational needs and system changes into clear requirements, documented processes, tested solutions, and practical resources that support employees and business stakeholders.

Working cross-functionally with department leaders, process owners, IT/ERP teams, training specialists, and external vendors, the analyst evaluates existing workflows, identifies opportunities for improvement, coordinates testing and implementation readiness, and develops documentation and training resources that promote consistency, efficiency, and accountability.

The ideal candidate is analytical, detail-oriented, and comfortable navigating both business processes and technology. This individual will independently manage assigned deliverables while working collaboratively with designated stakeholders who retain business-process ownership, approval authority, and production system control.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Project Management, or a related field; equivalent practical experience may be considered.
• Three or more years of experience in business analysis, business process improvement, systems implementation or support, change management, documentation, or a related function.
• Demonstrated experience gathering business requirements, documenting workflows, coordinating testing, and supporting system or process improvements.
• Working knowledge of user acceptance testing (UAT), issue tracking, implementation readiness, and stakeholder approval processes.
• Ability to evaluate business processes, identify improvement opportunities, and translate operational needs into actionable requirements and deliverables.
• Strong written and verbal communication skills, with the ability to develop clear documentation and communicate effectively with both technical and nontechnical audiences.
• Excellent organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities independently.
• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Forms, as well as project or work-tracking tools.

Requirements

• Experience in telecommunications, fiber infrastructure, engineering, construction, field operations, finance, or other process-intensive industries.
• Experience supporting enterprise systems, ERP platforms, CRM applications, or operational software implementations.
• Familiarity with platforms such as Sitetracker, Salesforce, NetSuite, Paylocity, Vetro/GIS, service-management portals, or learning management systems (LMS).
• Experience with process-mapping tools such as Lucidchart or Microsoft Visio.
• Familiarity with SharePoint document libraries, controlled repositories, and knowledge-management practices.
• Exposure to business analysis, project management, Lean process improvement, change management, instructional design, or quality documentation methodologies.
• Experience supporting employees, vendors, and contractors across geographically dispersed teams.

Benefits

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
• Competitive Salary
• East Coast based company (will work on EST time)
• Direct Hire Opportunity
• Collaborative environment, with on-the-job training and mentorship opportunities
• Competitive benefits and wellness package, including medical, dental and vision coverage.
• 401k plan with company match
• Generous PTO and 11 holidays annually
• Paid parental leave.
• Employee Recognition Program

Working Conditions

This is a remote position requiring regular virtual collaboration with cross-functional teams and stakeholders. Occasional travel or onsite visits may be required to observe business operations, support implementation activities, or facilitate training. The position is expected to comply with company policies and procedures regarding system access, data privacy, information security, and records management. Responsibilities may evolve based on business needs and organizational priorities.