[Hiring] Solutions Consultant Team Lead @Cayuse

Role Description

Cayuse is seeking a Solutions Consultant Team Lead with hands-on experience in pre- and post-award research administration to lead customer-facing solution engagements and develop our Solutions Consulting team. This player-coach will personally deliver discovery, demonstrations, and solution validation while improving the team’s product expertise, presentation quality, and execution.

• Lead pre and post award solution engagements.
• Lead discovery and tailored demonstrations across proposal development and submission, sponsored project and award management, agreements, fund management and project effort workflows.
• Partner with Account Executives and Strategic Account Managers to uncover business problems, define success criteria, shape win themes and advance new business with expansion opportunities.
• Demonstrate complete workflows and connect capabilities to reduced administrative effort, stronger oversight, financial visibility, collaboration and the researcher experience.
• Lead strategic presentations, proofs of concept, and solution validation; identify product gaps, implementation considerations and integration requirements early.
• Provide accurate product-fit assessments and RFP/RFI responses. Review solution content and positioning, maintain reusable response assets and advise Sales Leadership on go/no-go decisions.
• Communicate current capabilities and limitations accurately, engaging Product, Services or technical specialists when additional expertise is needed.
• Coach and coordinate the Solutions Consulting team.
• Lead weekly coaching, call shadowing, and demonstration reviews, with actionable feedback on discovery, storytelling, objection handling and value articulation.
• Coordinate assignments and coverage based on expertise, capacity, opportunity priority and customer deadlines; maintain an active personal demonstration workload.
• Build onboarding plans, module certification standards, recorded training, and reusable demo scenarios. Develop pre- and post-award coverage across the team and support broader Research Suite learning.
• Maintain dependable demo environments and documentation; reinforce preparation, follow-through, CRM discipline and response standards.
• Identify skill and performance gaps early and partner with the VP of Sales on development plans, performance feedback and hiring needs.
• Cross functional collaboration.
• Partner with Product Management to share recurring customer needs, competitive insights, and product gaps in a clear, prioritized format.
• Collaborate with Implementation, Professional Services, Customer Success, and Support to validate assumptions and support effective sales handoffs.
• Contribute to sales enablement, competitive positioning, and consistent messaging across higher education, healthcare and research organizations.

Qualifications

• 7+ years of combined experience in research administration, sponsored programs, solutions consulting or related work, including substantial hands-on experience within a research institution or organization.
• Direct experience across both pre- and post-award operations with depth in at least one and a practical understanding of how the two connect.
• Working knowledge of proposal development, sponsor submissions, award setup, agreements, award administration, effort reporting and research financial management; familiarity with sponsor requirements and institutional controls.
• Experience using, administering, selecting or implementing electronic research administration systems and translating complex workflows into clear explanations.
• Demonstrated ability to lead engaging presentations, facilitate discovery, and communicate with operational staff, researchers and executive stakeholders.
• Experience coaching, mentoring or leading colleagues with the ability to set expectations, provide constructive feedback and build accountability.
• Strong organization and judgment, with the ability to balance customer engagements, team development, and competing deadlines.
• Bachelor’s degree or equivalent relevant experience; willingness to travel for customer meetings, conferences, and team activities as needed.
• Experience in software presales, solutions consulting or vendor evaluation, including tailored demonstrations and complex buying processes.
• Experience with Cayuse or comparable pre- and post-award platforms and familiarity with ERP and finance integration requirements.
• Experience leading a sponsored programs or research administration team, driving process improvement or implementing research systems.
• CRA, CPRA, or CFRA certification; involvement in NCURA, SRAI or comparable professional associations.

What Success Looks Like

• Personally lead or support approximately 3–4 demonstrations per week, adjusted for engagement complexity, preparation and leadership responsibilities.
• Establish early certification and independent coverage for priority pre- and post-award products, followed by broader Research Suite proficiency through an agreed ramp plan.
• Conduct weekly coaching and at least one formal demonstration review per consultant each month; show measurable improvement in team readiness and delivery quality.
• Meet agreed response and RFP deadlines and share a monthly view of team capacity, quality, development progress and contribution to opportunity advancement.
• Build customer confidence and contribute to stronger competitive positioning, opportunity progression and revenue outcomes in partnership with Sales.

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience