[Hiring] AI Solutions Consultant @Applause

Role Description

As an AI Solutions Consultant, you will be the technical backbone of our AI Evaluations sales motion. You'll partner with Account Executives to scope, design, and win engagements that help enterprises evaluate and red team their chatbots, copilots, and AI agents - combining human expert review, LLM-as-a-judge frameworks, and adversarial red teaming. This is a customer-facing, technical pre-sales role.

• Run discovery with client AI/ML, product, and risk teams.
• Translate ambiguous evaluation needs into a concrete methodology and Statement of Work.
• Be the credible technical voice that earns the "technical win".
• Hand a clean, well-scoped engagement off to delivery.

Qualifications

• 6–9 years of experience in a customer-facing technical role (solutions engineering, forward-deployed engineering, sales engineering, or delivery) at a company that provides AI/LLM evaluation, red-teaming, or human-data services.
• Hands-on experience designing or running human-in-the-loop evaluation programs, LLM-as-a-judge frameworks, and adversarial red-teaming engagements against production chatbots or AI agents, across multiple industries.
• Track record scoping technical engagements into SOWs and closing enterprise deals alongside sales/account teams.
• Strong understanding of LLM failure modes (hallucination, bias, toxicity, jailbreaks) and evaluation metrics.
• Familiarity with adversarial testing methodologies and frameworks like OWASP LLM Top 10 and NIST AI RMF.
• Excellent presentation and communication skills; credible with both technical and executive stakeholders.
• Comfortable with ambiguity and managing multiple concurrent opportunities.
• Bachelor's degree in CS, Data Science, or related field, or equivalent experience.

Requirements

• Experience with GenAI evaluation tooling (e.g., LangSmith, Arize, Galileo, Patronus, or similar).
• Experience in regulated industries (financial services, healthcare).
• Familiarity with crowd- or expert-community-based delivery models.
• Working Python fluency for prompt/response analysis.

Benefits

• Flexible work environment with top talent from across the globe.
• Collaborate with an international team of 450+ passionate, talented co-workers.
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands.
• Learn and grow through structured onboarding, in-house knowledge sessions, and access to thousands of virtual courses available on demand.
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity.
• Experience a supportive culture that emphasizes teamwork, innovation, and transparency.
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments.

Company Description

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective, and more efficient.