[Hiring] Services License Manager @The Home Depot

Role Description

This Services License Manager will work within a geographic market that will include, but not limited to: Sacramento Valley and San Francisco Bay Area.

Position Purpose:

• Ensures THD At Home Services compliance with state and local regulatory license requirements.
• Holds and maintains specific trade licenses.
• Builds and maintains relationships with state and local officials and trade organizations.
• Oversees Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards).
• Performs Service Provider jobsite quality and compliance audits.

Key Responsibilities:

• Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography.
• Ensures Service Providers comply with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards.
• Oversees Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
• Performs all duties necessary to attain and/or maintain specific trade licenses on behalf of THD.
• Acts as the primary decision-maker regarding resolution of customer complaints related to THD Services installations.
• Meets with state and local officials and/or trade groups to discuss and/or resolve compliance issues.
• Performs ad hoc data analysis to identify areas of risk and/or non-compliance.
• Reports findings and proposes solutions and suggested process improvements to Service Compliance.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Strong relationships with state and local regulatory agencies and/or trade organizations (preferred).
• Bachelors Degree (preferred).
• Intermediate skill in Microsoft Office Suite (preferred).

Requirements

• Must hold or be able to pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.
• Ability to pass any state/county/city regulated trade exams within a specified region.
• Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement.
• Effective interpersonal skills as evidenced by the ability to develop relationships and persuade others to resolve problems.
• Ability to perform data analysis and derive meaningful conclusions.
• Ability to develop and implement process improvements and resolve complex issues.

Benefits

• The pay range for this position is between $110,000.00 - $120,000.00 for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents.