[Hiring] Senior Onboarding Manager @PAR Technology

Role Description

Great onboarding turns complex technology into a great customer experience. PAR is looking for a Senior Onboarding Manager, Ordering to lead some of our most complex enterprise restaurant implementations, helping customers successfully migrate to and launch on PAR’s digital ordering platform.

This is a senior individual contributor role built for someone who loves owning the work. You’ll lead enterprise implementations from kickoff through go-live, bring structure to complex and ambiguous projects, and serve as a trusted advisor to customers and internal partners.

You’ll join as a senior IC, but there is meaningful opportunity to expand your leadership impact as the function grows. That could include:

• Taking greater ownership of team practices
• Mentoring other onboarding professionals
• Influencing how the function scales
• Growing into broader leadership responsibilities based on business needs and demonstrated impact

Qualifications

• 3-5+ years of experience minimum in SaaS onboarding
• Adjacent experience includes implementation, project management, technical consulting, or a closely related customer-facing function
• Experience within the Quick Service Restaurant (QSR) technology industry on tools like digital ordering, menu/catalog mapping, POS integrations, or first- and third-party ordering channels is especially valuable
• Experience with restaurant technology, restaurant operations, POS, delivery platforms, or franchise environments is strongly preferred
• Technical fluency with SaaS platforms and integrations
• A track record of independently leading complex enterprise implementations and migrations, ideally supporting multi-location customers
• Strong project management skills, including scoping, timeline ownership, risk management, governance, and executive-level status communication
• Ability to take an ambiguous problem, create structure around it, and drive it forward without waiting for every answer to be defined
• Excellent customer-facing communication skills and the ability to translate complex technical challenges into clear, actionable recommendations
• Comfort balancing competing customer needs, technical dependencies, internal priorities, and timelines
• A continuous-improvement mindset

Requirements

• Lead onboarding (including enterprise) engagements end to end, from kickoff and technical discovery through scoping, menu build, integration testing, staged rollout, go-live, and hypercare
• Own project plans, timelines, dependencies, risks, governance, and stakeholder communication
• Serve as the primary onboarding partner for customers, guiding them through complex decisions and keeping teams aligned around a successful launch
• Lead complex digital menu and channel implementations, including menu configuration and validation across first-party ordering experiences and third-party marketplaces such as Uber Eats, DoorDash, and Grubhub
• Navigate POS integrations, menu/catalog mapping, channel parity, and other technical dependencies in partnership with customers and internal teams
• Partner closely with Product and Engineering, bringing implementation insights back to the teams shaping the product
• Identify gaps and opportunities within the onboarding experience and help develop repeatable playbooks, processes, documentation, and operating practices
• Use AI tools to improve project planning, analyze onboarding metrics and timelines, and streamline status reporting and documentation
• Act as a senior subject-matter resource and mentor for the broader ordering onboarding team
• Help shape how the Ordering onboarding function scales, taking on increasing leadership and ownership opportunities as the team and business evolve

Interview Process

• Interview #1: Video Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)

Benefits

• PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
• We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws
• If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]