[Hiring] Regional Patient Recruitment Lead @Flourish Research

Role Description

Flourish Research is actively hiring a Regional Recruitment Lead to join our Patient Engagement division, to support our North Florida region. The Regional Recruitment Lead is responsible for driving patient recruitment and engagement strategies across multiple clinical research sites within a defined region. This role leads site-level teams to achieve enrollment goals, optimize funnel performance, and deliver an excellent patient experience.

• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for all assigned studies and locations.
• Achieve study enrollment goals and assigned revenue targets.
• Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases.
• Ensure an exceptional patient experience from initial contact through screening and enrollment.
• Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks.
• Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials.
• Monitor leading and lagging performance indicators at the individual and team level and take targeted action to address or prevent underperformance.
• Build and maintain a culture of accountability, collaboration, and results.
• Prioritize studies and execute patient routing to optimize revenue while meeting enrollment commitments across all studies.
• Lead and manage (direct or dotted-line) patient recruiting call center managers, quality and training managers, strategists, and remarketers to achieve key performance indicators.
• Manage prescreen programs, ensuring appropriate prioritization, routing, and strategy to support revenue goals, enrollment timelines, and database growth.
• Identify and implement coaching, training, and development initiatives for managers and individual contributors.
• Identify process and system improvement opportunities and partner with corporate and site support teams to drive enhancements.
• Participate in sponsor relations and communications as needed.
• Manage and maintain site-level vendor relationships, including sponsor-funded central recruitment campaigns.
• Ensure accurate and timely documentation within CRM and CTMS systems.
• Ensure patient enrollment teams adhere to all legal, ethical, and professional conduct standards.
• Perform additional duties as assigned by management.

Qualifications

• Proven success leading high-performing teams that meet or exceed enrollment and revenue goals.
• 3+ years managing a patient enrollment team of 5+ representatives.
• Call center leadership supporting multi-therapeutic studies preferred.
• 2–3 additional years as a patient enrollment representative preferred.

Requirements

• Bachelor’s degree required; business degree preferred.
• Healthcare sales and call center management training preferred.

Benefits

• Health, dental, and vision insurance plans.
• 401(k) with 4% match.
• Tuition reimbursement.
• Parental leave.
• Referral program.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• 15 days of PTO + 10 company holidays.