[Hiring] Program Director, Child Welfare Services -Technology @Georgia Department of Revenue

Role Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Program Director, Child Welfare Services -Technology Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.

Provides strategic leadership and program administration for technology, systems, automation, workflow modernization, and technology-supported business processes within the Child Protective Services Intake Communication Center (CICC).

• Ensures that technology and system functionality effectively support the CICC mission, child welfare practice, operational requirements, and statewide delivery of centralized CPS intake services.
• Directs the planning, development, implementation, evaluation, and continuous improvement of technology-supported programs and processes.
• Serves as the senior programmatic liaison between CICC leadership and technology partners.
• Provides leadership in translating child welfare policy, legislation, business requirements, and operational needs into effective technology and workflow solutions.
• Provides direction to technology and workflow staff, including the Field Program Specialist and Child Welfare Administrator.
• Leads cross-functional initiatives involving CICC operations, Information Technology, SHINES, automation, Field Operations, policy, training, vendors, and other stakeholders.

Qualifications

• Bachelor's degree in a related area from an accredited college or university.
• Two (2) years experience managing subordinate supervisors in a human service delivery program.
• Or two (2) years of experience at the lower level Child Welfare Svcs Admr (SSP164) or position equivalent.

Requirements

• Experience/Knowledge in all social service programs, specifically with CPS Intake Communication Center, of the Division of Family and Children Services.
• Strong work experience conducting child protective services investigations, including special investigations.
• Minimum of 3 years’ experience as a Field Program Specialist or Child Welfare Services Administrator (highly desirable).
• Technical skills and knowledge of how CICC operates at both a micro and macro level.
• Broad understanding of tech theories and applications from a macro-level that aligns with the operation of a child welfare focused call center.

Benefits

• Generous benefits package including unique training opportunities.
• Employee retirement plan: 401(k) plan and 457 plan.
• 13 paid holidays, vacation & sick leave.
• Medical, dental, vision, long/short-term care, life insurance.
• Employee discount programs.
• Telework opportunities depending upon the position(s).

Company Description

The State of Georgia is committed to improving the lives of its citizens through various agencies and entities.