[Hiring] Child Welfare Services Intake Specialist 2 @Georgia Department of Revenue

Role Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 2, Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.

Under general supervision, communicates with the general public, internal customers and/or external customers to provide information and services. Obtains information and assesses intakes for determination of priority, allegation type, and handling.

Roles and Responsibilities:

• Obtains and documents detailed information received concerning all alleged abuse, neglect, or exploitation of children.
• Reviews intake reports, assesses the severity of the circumstances according to department policies and procedures, and assigns a priority classification.
• Assesses intake reports for determination of priority, allegation type, and handling.
• Provides and communicates policy information to the public, community organizations, and referral services.
• Relays reports of abuse or neglect to appropriate protective services field staff.
• Documents and records information received from calls, referral, and other related correspondence.
• Answers calls and reviews faxes, mail, electronic correspondence, and other information received by intake services.

Qualifications

• High school diploma/GED
• One (1) year of experience in a customer service setting handling customer's questions, complaints and/or providing information.
• OR one (1) year of experience required at the lower-level Child Welfare Svc Intake Spc 1 (SSP150) or position equivalent.

Requirements

• Two (2) years CPS Call Center, 911 Call Center, or other Call Center experience (preferred).
• Experience/Knowledge in all social service programs, specifically with CPS, of the Division of Family and Children Services (preferred).
• Work experience conducting child protective services investigations, to include special investigations (preferred).

Benefits

• Generous benefits package including unique training opportunities.
• Employee retirement plan: 401(k) plan and 457 plan.
• 13 paid holidays.
• Vacation & sick leave.
• Medical, dental, vision, long/short-term care, life insurance.
• Employee discount programs.
• Telework opportunities depending upon the position(s).