[Hiring] Director - Corporate Security Center of Excellence @First Citizens Bank

Role Description

This position directs the Corporate Security Center of Excellence (COE), leading a small team responsible for ensuring the Bank’s security function is healthy, operationally sound, and consistently meeting target performance requirements. The Director establishes and executes the COE’s strategy and governance across vendor performance, security processes, and operational performance. This position defines performance expectations and management routines, uses data and stakeholder feedback to identify gaps and drive continuous improvement, and strengthens the security organization’s ability to anticipate issues and operate proactively rather than reactively. The Director partners with the head of corporate security, other bank leaders, business stakeholders, and vendors to promote consistent execution, accountability, and alignment with the bank’s goals, objectives, risk standards, and contractual obligations.

Qualifications

• Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Program Management including leadership experience

Requirements

• Ability to build and lead a performance-focused Center of Excellence spanning vendor governance, process management, operational metrics, and continuous improvement
• Ability to define meaningful leading and lagging indicators, translate operational data into actionable insights, and establish effective daily, weekly, and monthly performance routines
• Strong stakeholder engagement, listening, facilitation, and change leadership skills, with the ability to gain adoption of standard practices across teams and influence outcomes without relying solely on direct authority
• Demonstrated ability to manage vendor performance against service-level agreements and contractual requirements, address underperformance, and improve service quality and value
• Maintain current knowledge and understanding of emerging risks, changes in legal environment, standards, and regulations
• Ability to travel, including overnight for multiple days at a time

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
• More information can be found at https://jobs.firstcitizens.com/benefits .