[Hiring] Program Consultant @Aon Corporation

Role Description

The Workers’ Compensation Program Consultant is responsible for the comprehensive management, oversight, and optimization of complex workers’ compensation programs. This role requires deep expertise in program design, implementation, continuous monitoring, and process improvement. The Consultant acts as a key liaison between internal stakeholders, third-party administrators (TPAs), insurance carriers, and external vendors to ensure effective claim management, compliance, and cost containment. This is a remote opportunity.

What the day will look like

• Workers’ Compensation Program Management:
  • Design, implement, and oversee workers’ compensation programs, ensuring alignment with organizational goals and compliance with regulatory requirements.
  • Coordinate and lead regular claim reviews (multiple times per year) and manage follow-up action items per agreed plans of action.
  • Monitor and review new claims, subrogation opportunities, claim delays, denials, and reserve changes, and recommend corrective action as necessary.
  • Liaise with local operations and TPA to facilitate information exchange, address program issues, and ensure service quality.
  • Oversee state-specific programs, including monopolistic state oversight and premium payment coordination (e.g., Ohio BWC).
• Claims Oversight and Litigation Management:
  • Provide continuous oversight and monitoring of claim activity, including significant loss cases and legal calendar management.
  • Manage litigation processes, including defense attorney panel management, performance monitoring, and implementation of changes as needed.
  • Stay current on technical, legislative, and legal changes affecting workers’ compensation programs and communicate relevant updates to local operations.
  • Coordinate and monitor all legal plans of action (POAs) related to workers’ compensation claims.
• Program Advocacy and Stewardship:
  • Act as a program advocate, coordinating stewardship programs and benchmarking exercises to measure and enhance program performance.
  • Develop and provide educational materials and training sessions to local operations on program-specific topics, technical changes, and best practices.
• Vendor and Provider Management:
  • Manage relationships with medical provider networks, including quality monitoring, provider changes, and conducting provider interviews.
  • Field and resolve vendor inquiries, research issues, and coordinate resolution of unpaid invoices.
  • Modify service level agreements and special account handling instructions as necessary to optimize service delivery.
• Data Analytics and Program Improvement:
  • Review and analyze loss data and claims analytics to identify cost-saving opportunities and areas for program improvement.
  • Coordinate claims audits and support continuous improvement initiatives.
  • Gather and report relevant data to support program objectives and drive decision-making.
• Additional Program Support:
  • Support manufacturing and owner-controlled insurance program (OCIP) claim oversight, including business unit claim reviews and annual stewardship.
  • Develop and update service instructions and program documentation as needed.
  • Coordinate efforts with the Safety and Human Resources departments to align claims management with organizational safety initiatives as well as remain compliant within each jurisdiction.

Qualifications

• 7+ years in workers’ compensation program management, consulting, or claims administration.
• In-depth knowledge of state and federal workers’ compensation laws, regulations, and program requirements.
• Proven ability to manage complex claims, litigation, and vendor/provider relationships.
• Strong analytical skills and experience with claims data analytics and program benchmarking.
• Excellent communication, training, and stakeholder management skills.
• Experience with monopolistic state programs (e.g., Ohio BWC) and multi-state program oversight preferred.

Requirements

• Bachelor's degree in Risk Management, Insurance, Business Administration, or related field; advanced degree or professional certifications (e.g., ARM, CPCU) are a plus.

Benefits

• Comprehensive package of benefits for full-time and regular part-time colleagues, including:
• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Consideration for long-term incentive awards at Aon’s discretion.
• Medical, dental and vision insurance.
• Various types of leaves of absence.
• Paid time off, including 12 paid holidays throughout the calendar year.
• 15 days of paid vacation per year.
• Paid sick leave as provided under state and local paid sick leave laws.
• Short-term disability and optional long-term disability.
• Health savings account.
• Health care and dependent care reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Optional personal insurance policies.
• Adoption assistance.
• Tuition assistance.
• Commuter benefits.
• Employee assistance program that includes free counseling sessions.