[Hiring] Principal Solution Consultant @UKG

Role Description

The Emerald Solution Advisor serves as a senior strategic advisor and solution expert for UKG’s most complex enterprise customers. This role delivers high-value Emerald Assessment and Optimization Services, helping organizations maximize the value of their UKG HR, Payroll, Workforce Management, and HR Service Delivery solutions.

• Leads advisory engagements focused on operational readiness, solution optimization, process transformation, adoption, and measurable business outcomes.
• Partners with customer executives, HR, Payroll, Operations, and IT leaders to assess current-state environments, define a practical future state, and guide prioritized improvements.
• Combines solution architecture, business process expertise, analytics, and executive communication to help Emerald customers operate with greater confidence, efficiency, and value from their UKG investment.

Qualifications

• 8+ years of experience in UKG HCM, UKG Pro, HR Service Delivery, Workforce Management, payroll, or equivalent enterprise HR platforms.
• Demonstrated experience leading enterprise solution design, configuration, optimization, health checks, or transformation initiatives.
• Strong understanding of HR operations, payroll processes, workforce management, service delivery models, and the related technology ecosystem.
• Ability to assess complex current-state environments, identify risks and opportunities, and translate findings into prioritized, actionable recommendations.
• Strong consultative communication, workshop facilitation, storytelling, and executive stakeholder engagement skills.
• Ability to collaborate effectively across customer executives, HR, Payroll, IT, Product, Support, Services, Customer Success, and Emerald teams.
• Ability to manage multiple customer engagements, work independently, and deliver high-quality outcomes within agreed timelines.
• Bachelor’s degree in HR, Information Systems, Business, or a related field, or equivalent practical experience.
• Willingness to travel periodically to support customer workshops, executive reviews, and strategic engagements.

Requirements

• Experience conducting maturity assessments, operational readiness reviews, process transformation, or value realization engagements.
• Experience advising C-suite, HR, Payroll, Operations, IT, or shared services leaders and presenting recommendations to executive audiences.
• UKG product certifications or relevant certifications in HR, payroll, project management, enterprise architecture, or process improvement.

Benefits

The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at UKG Benefits .