[Hiring] Regional Solutions Consultant @Federal Express Corporation

Role Description

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. The portfolio's assigned customers are primarily located in the Phoenix metropolitan area. Applicants should reside in Metro Phoenix. This is a work from home opportunity.

General Duties and Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs.
• Attend key department meetings, site visits and planning meetings, making presentations on FXO’s product and service offerings to decision makers at supported locations.
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts.
• Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.).
• Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/locations.
• Hold product/service overview presentations with departments/leaders to ensure understanding of FXO’s products/services.
• Use a consultative selling approach.
• Identify and grow existing assigned customer accounts using available resources.
• Project hunt for new business within assigned customer location(s).
• Responsible for customer retention/recovery activities.
• Manage bid follow up and consult on complex orders.
• Implement local marketing programs for identified customers.
• Participate in sales blitzes.
• Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation.
• Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities.
• Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction.
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls.
• Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts.
• Meet or exceed activity standards as established by the Secondary Coverage program.
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates.
• Maximize the FedEx value delivered to each customer by working cross-functionally within FXO, Services and other FedEx Operating companies.
• All other duties as needed or required.

Qualifications

• High School Diploma or equivalent education.
• 2+ years of specialized experience in selling or customer service.
• Presents personal professional image.
• Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities.
• Proven organizational and planning skills.
• Proven skills and aptitude to excel in a customer-focused and results-driven environment.
• Advanced level of reading, writing and mathematical ability.
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel.

Requirements

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to work within the appropriate level of independence.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours.

Location Details

• The preferred location for this position is Phoenix, AZ. This is a work from home position.

Pay Transparency

• Phoenix, AZ Pay Rate: $21.14/hr - $29.59/hr.

Additional Details

• The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.
• Actual pay is determined by several job-related factors permitted by law and relevant to the position.