[Hiring] Practice Coordinator @Vituity

Role Description

Support key operational programs, such as:

• Operations Meetings
• Patient Experience Program
• Quality/Performance Improvement initiatives
• Advanced Provider and Scribe Programs
• Student or resident clinical rotations

Serve as the primary coordinator for practice-level Vituity leadership, acting as a liaison between:

• The practice
• Hospital administration
• Stakeholders, as appropriate

Facilitate communication and coordination between:

• Vituity departments
• The provider team
• Hospital leadership, including C-Suite executives, nursing leadership, clinical staff, and Vituity support teams

Provide administrative support to the Practice Medical Director and practice leadership team to ensure smooth day-to-day operations.

Perform general office functions including:

• Meeting coordination
• Supply and equipment ordering
• Practice event planning
• Procedure manual upkeep
• Frontline customer service

Provide technical support and system navigation guidance to providers and staff as needed.

Act as the super user for all Vituity software platforms and serve as the key contact for hospital software and hardware systems.

Collect and report essential practice-level data metrics, as applicable to the practice.

Partner with the Medical Director and/or Practice leadership Team to support:

• The recruitment and onboarding process for new providers, employees, locum tenens, champions, residents, and students

Attend daily multidisciplinary rounds and assist with creating the daily patient census, as applicable to the practice’s practice line.

Assist providers involved in legal matters by:

• Routing subpoenas
• Scheduling depositions and testimony
• Developing provider fee schedules
• Coordinating with malpractice carriers, as appropriate

Ensure uninterrupted patient care by:

• Coordinating and securing clinical schedule coverage as needed, in alignment with practice-specific requirements

Act as the liaison for Vituity People Operations (HR) and Partnership Affairs (CPAC) by:

• Maintaining an accurate practice roster
• Supporting adherence to employment laws and company policies

Support provider compliance with:

• Licensing
• Credentialing
• Training requirements
• Recredentialing timelines

Monitor and support compliance for all practice team members with:

• Vituity and hospital-mandated programs
• Training requirements
• Other operational requests

Support billing and documentation compliance by overseeing the completion of:

• Practice Work in Progress (WIP)
• Turn Around Documentation (TAD or TIPR) lists
• Addressing routine provider documentation inquiries

Ensure timely completion and submission of mandated forms and requests, including but not limited to:

• Death certificates
• Physician office documentation
• State-specific Workers’ Compensation and Motor Vehicle Department reports
• Pharmacy-related requests

Ensure medical records and data submissions to Revenue Cycle Management in a timely and accurate manner, utilizing the designated system and issuing follow-up communications as needed, in alignment with the practice line.

Qualifications

• High School diploma or equivalent and 0-2 years of experience in an administrative capacity in an office or healthcare setting required
• Associate degree in related healthcare field preferred
• Experience working in the healthcare field preferred
• Knowledge of healthcare and medical terminology
• Intermediate MS Excel, Word, PowerPoint, and Outlook skills
• Strong consultation skills and the ability to seek out information
• Strong work ethic, organizational skills, and interpersonal skills
• Ability to prioritize and work in a stressful environment
• Ability to be self-directed, motivated, and sensitive to deadlines
• Ability to express ideas and convey information effectively in verbal and written communications
• Able to create a positive environment, clearly understand client/customer relationships, and promote Vituity's positive image
• Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency
• Ability to establish and maintain effective working relationships as required by the duties of the position
• Ability to read, understand and communicate in English sufficient to perform the duties of the position

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees