[Hiring] Payments Manager @MAKE

Role Description

You'll take ownership of day-to-day payment operations, working closely with banking partners, payment providers and internal teams to ensure payments are processed efficiently, reliably and securely. You'll play a key role in improving our payment infrastructure, solving complex operational challenges and supporting our international growth.

• Own and manage daily payment operations across multiple currencies, payment methods and banking partners.
• Monitor payment flows, investigate failed or delayed transactions and resolve operational issues.
• Manage relationships with banks, payment service providers and payment processors, ensuring strong operational performance.
• Drive improvements in payment success rates, processing times, transaction costs and operational efficiency.
• Collaborate with Product and Engineering to launch new payment methods, integrations and payment corridors.
• Identify opportunities to automate processes, improve payment routing and reduce operational risks.
• Work closely with Treasury, Reconciliation, Risk and Compliance to resolve payment and settlement issues.
• Monitor payment KPIs, manage incidents and continuously improve operational processes and controls.

Qualifications

• 5+ years of experience in payments operations, banking or payment processing, ideally within fintech or a payment service provider.
• Strong understanding of payment systems, including SWIFT, SEPA, ACH and international payment rails.
• Experience working with banking partners, payment processors and payment service providers.
• Solid knowledge of payment lifecycles, clearing, settlement, reconciliation and payment investigations.
• Strong analytical, problem-solving and stakeholder management skills.
• A hands-on, proactive mindset with the ability to take ownership in a fast-paced environment.

Requirements

• Experience with cross-border payments, multicurrency accounts and payment orchestration.
• Knowledge of API-based payment integrations, payment routing and automation.
• Familiarity with crypto payments, stablecoins or fiat-to-crypto settlement.
• Experience with SQL, payment analytics or reporting tools.

Benefits

• Competitive Salary: Attractive compensation and relocation package commensurate with experience and skills for those who are open to relocating to The Valley, Anguilla.
• Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
• Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.
• Collaborative and Supportive Team: Working with team members that understand the importance of the work you’ll be doing.