[Hiring] Team Manager, Financial Crime, Business Banking @Monzo

Role Description

Our Financial Crime Business Banking team is the first line of defence in protecting Monzo and our business customers from financial crime activities. You will lead a team of up to 12 senior Investigators, acting as their primary point of contact for technical escalations and professional development. Your goal is to balance high-quality investigative standards with operational efficiency.

• Managing the personal & professional development of approximately 12 Senior Financial Crime Business Banking Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to financial crime tasks.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team, reviewing work status and availability of your team members.
• Providing meaningful feedback to your team and ensuring learnings are being had from this.
• Communicating and embedding change within the team, driving a positive culture to help us progress as we grow.
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints attributed to the team and identifying opportunities for improvement.
• Conducting job interviews for financial crime investigators and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with Monzo’s values.
• Being part of a high performing management team, supporting each other when required.

Qualifications

• Leadership experience within a Financial Crime or Fraud setting (essential).
• Understanding of current financial crime trends and typologies.
• Experience providing technical coaching and feedback on FC Business Banking tasks.
• Clear and inspiring communicator, with excellent written and verbal English.
• Empathetic and supportive approach to people leadership.
• Great at prioritising problems and assessing risk in an operations environment.
• Passionate about working in a fast-paced environment and comfortable with change.

Requirements

• This is a full time, permanent position.
• You’ll work 37.5hrs a week, Monday - Friday 9am-5:30pm.
• You’ll also be required to work one weekend a year.

Benefits

• £32,200 - £40,750 + Incentive Awards tied to your performance.
• Remote role in the UK.
• £1,000 learning budget each year to use on books, training courses and conferences.
• All employees are given Macbooks and for fully remote workers, we will provide extra support for your work-from-home setup.
• Plus lots more!