Role Description
Reporting directly to the Financial Crime Manager, the purpose of this role is to provide support to the wider Financial Crime function through the performance of detailed financial crime investigations and supporting activity. The types of investigations will be varied and will come from a number of different sources including internal reporting and information received from external partners and law enforcement agencies.
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Investigations will include but are not limited to:
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Internal suspicious activity reports (ISARS)
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Customer application referrals (Red Flags)
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Fraud related complaints
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Transaction monitoring exceptions
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Act as a first point of contact for all day-to-day financial crime related issues within the business.
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Liaise with customers, law enforcement and other external agencies to ensure that the business satisfies information requests within the required timescales.
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Work closely with internal stakeholders of all levels to help raise awareness of financial crime risks within the business.
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Participate in and deliver internal training material.
Qualifications
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Good knowledge of financial crime gained from working in a similar role, ideally within UK retail financial services, consumer credit, or fintech.
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Demonstrable knowledge of the UK financial crime landscape, including POCA 2002, the Money Laundering Regulations, and FCA guidance.
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Experience of Transaction Monitoring Investigations.
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Experience conducting root-cause investigations across application fraud, first-party fraud, and account takeover.
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Experience of using CIFAS, Credit Reference Agencies, and Identity Verification (ID&V) tools.
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Ability to prioritise and manage own workload to achieve deadlines and quality standards.
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Attention to detail and accuracy of work.
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Able to apply common sense and judgement, with strong commercial awareness.
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Ability to work independently with minimum supervision.
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Understanding of business and wider financial services.
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Able to communicate effectively with all stakeholders (Written, verbally, face to face and remotely).
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Honest and ethical with high levels of integrity.
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Takes pride in their work and the contribution that they make to the business.
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Inquisitive and questioning mindset, able to spot trends.
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Approachable and collaborative.
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Experience of PEP / Sanctions investigations.
Requirements
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Draft high-quality external Suspicious Activity Reports (SARs) for review and submission to the National Crime Agency (NCA) by the Nominated Officer.
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Review and respond to formal information requests from Law Enforcement Agencies (LEAs) in accordance with the Data Protection Act (Schedule 2).
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Accurately record, update, and manage fraud loadings on the CIFAS portal within industry standard timeframes.
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Act as a key point of contact within the business for all financial crime related issues.
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Ensure workload is prioritised and deadlines are consistently met.
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Ensure all department logs are up to date and information is recorded accurately.
Benefits
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Time-off on Birthday
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Gym benefits
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Childcare benefits
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Life assurance
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Health cash plan
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Aviva pension
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Professional subscription benefits