[Hiring] Payment Specialist @FunnelFox

Role Description

We’re looking for a senior payments expert who enjoys solving puzzles related to payments. You’ll analyze client data post-launch, identify unnoticed opportunities, and help clients maximize their payment revenue. This is a client-facing role where you’ll:

• Run payment audits for clients, breaking down approval rates, fraud and dispute rates by provider, country, BIN, payment method, and paywall version.
• Turn findings into clear recommendations, guide clients through them on calls, and ensure changes are implemented and measured.
• Optimize proactively by reviewing new clients’ payments in the initial weeks after launch to spot problems early.
• Assist clients in choosing and setting up appropriate payment providers, orchestration, and local payment methods.
• Manage fraud and chargebacks, helping clients prevent and address provider restrictions.
• Build the team’s expertise through training and consulting on complex cases.
• Write playbooks, guides, and best practices, automating recurring checks and reports for repeatable payment optimization.
• Contribute to client onboarding, provider integrations, and billing investigations as needed.

Qualifications

• 3–5 years of hands-on payments experience in a product company with subscriptions (mobile apps, web2app, SaaS, or digital products).
• Experience with multiple payment providers or a payment orchestrator, including launching new providers and local payment methods.
• Deep understanding of factors affecting card approval rates, including 3DS, anti-fraud measures, chargebacks, and provider risk policies.
• Strong analytics skills, with the ability to break down problems numerically and demonstrate revenue impact.
• Hands-on data skills, capable of working with raw data (SQL over transaction logs and provider exports) and collaborating with Data Engineering and BA.
• An AI-native way of working, utilizing LLMs and agents for SQL, analysis, and writing while verifying their outputs against data.
• A preference for automation over manual tasks, creating scripts or scheduled queries for repetitive checks or reports.
• A technical mindset, comfortable with APIs, webhooks, logs, and integrations.
• Confidence in client-facing interactions, able to lead calls and explain complex payment topics clearly.
• Strong spoken and written English skills for effective communication with global clients and colleagues.

Requirements

• Experience at a payment orchestrator or payment provider, such as an account manager or payments consultant.
• Experience with products that have complex payment infrastructure and high payment processing volumes.
• Experience negotiating fees and contracts with payment providers.
• Experience building playbooks or training others.

Benefits

• Flexible remote work: Work from anywhere with a schedule that fits your life.
• High ownership and real impact: Influence product and technical decisions actively.
• Fast-moving startup environment: Emphasis on speed, autonomy, and practical problem-solving.
• Direct communication: Simple and transparent processes to focus on getting things done.
• Professional support: Monthly budget for personal and professional priorities, including language learning, professional development, mental health support, sports, or health insurance.