[Hiring] Onsite Client Mobility Advisor @Graebel Companies, Inc.

Role Description

This role can be based remotely in the US. The Onsite Client Mobility Manager is responsible for providing onsite support to our client, including responsibility for escalation support and reporting requests. They ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.

Essential Duties and Responsibilities

• Documents and maintains timely and accurate client requirements and profile information.
• Maintains Visa Global Mobility Smart Recruiters Operational reporting daily.
• Enters authorizations globally based on client-provided report.
• Provides timely and accurate reporting.
• Coordinates authorizations between Graebel global offices (tri-regionally).
• Acts as a Tier One contact for questions from the client's recruiters and/or relocating employees and manages Visa's Mobility mailbox.
• Acts as a Tier One contact for exceptions; reviews any that require the discretion of the Visa Director of Global One-Way Relocations.
• Responsible for client facing of a global account.
• Works with client to provide value-added solutions to their identified goals.
• Monitors and reviews service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction.
• Builds positive working relationships with global operations teams and other Client support groups to agree on root cause, develop solutions to prevent reoccurrence.
• Researches any client invoice processing data and provides missing information to Graebel to ensure data invoice accuracy.
• Liaises with immigration team as appropriate to provide support as part of the service initiation process.
• Performs any other related duties as required or assigned.

Qualifications

• Exceptional people who share values of truth, love, and integrity.
• Passion for delivering the highest levels of service.

Requirements

• Salary range: $72,000 to $80,000 based on experience, skills, and qualifications.