[Hiring] Office Administration Statement Requests Assistant @HRS Talent Solutions

Role Description

The Statement Period Request Assistant identifies the requested period, checks what statements the online system already holds, and arranges an authorised copy or a handoff. This remote office administration role focuses on document retrieval and clear written follow-up. You would not create a new financial statement, interpret its transactions, or decide whether a disputed charge is correct.

• Respond to enquiries that may not specify the relevant account or time period.
• Ask focused questions or use the permitted account record to establish the period.
• Compare the issue date and covered period with the request before sending a file.
• Ensure the recipient meets the employer’s release procedure, especially for accounts with multiple contacts.

Two possible outcomes:

• If the correct existing statement is available and you are authorised to deliver it, use the approved online channel, check the file, and record the action.
• If the requested period is not available or needs to be generated by another team, provide a precise request including account reference and dates sought.

Address separate billing enquiries by acknowledging them and passing them to the authorised colleague while preserving the original document request.

• Identify situations where the requested period spans more than one existing statement.
• State which periods were found and which remain missing to assist the next person.

Three dates can have different meanings:

• The date a customer sent the request.
• The statement’s issue date.
• The start and end dates covered by the statement.

Practical checks may include:

• Confirming the account and requester through the employer’s process.
• Clarifying the period covered rather than relying on vague labels.
• Finding an existing issued statement in the online system.
• Checking that the file opens and shows the intended dates.
• Delivering an authorised copy through the approved channel.
• Recording a period that is unavailable and needs another team’s action.
• Noting a follow-up question separately from the original request.
• Keeping the status current until the document or handoff is complete.

This work can be learnt. Previous billing document, records, or office administrative experience is an asset but not required. This can suit a first office role for someone comfortable comparing dates, using a computer, and writing concise messages. The employer will teach its statement system and recipient checks. You are not expected to calculate balances or explain complex financial entries.

There may be a queue of straightforward retrievals and a smaller number of unavailable periods. Keep those separate so a pending request does not appear finished. A home office area suitable for focused online work supports careful handling of account documents.

The role may be full-time or part-time and pays £27.25–£29.25 per hour.

Qualifications

• Experience locating the right document from a date, reference, or customer request.
• Previous accounting title is unnecessary.
• Valued skills include careful retrieval and honest communication about document availability.

Requirements

• Comfortable comparing dates and using a computer.
• Ability to write concise messages.

Benefits

• Remote work flexibility.
• Competitive hourly pay of £27.25–£29.25.

Application route

If selected for the next step, you may be asked to complete an application on the hiring company’s website. Your initial CV can identify relevant administrative habits from work, study, or volunteering.