[Hiring] Office Administration Order Records Assistant @HRS Talent Solutions

Role Description

The Order Exception Note Assistant records the reason for an order pause clearly so the appropriate colleague can decide what happens next. This role focuses on accurate internal records rather than final decisions.

• Read the relevant online record and identify the source.
• Write a short factual note regarding the issue.
• Keep the sequence of events intact, clarifying which came first.
• Update the exception status when a colleague resolves the issue.
• Prepare a useful handoff and maintain the online status.
• Ask for clarification when a source is ambiguous.
• Do not change amounts, promise delivery dates, or confirm resolutions without confirmation from the responsible colleague.

The work can include:

• Beginning with the particular field, message, or note that caused an order to be flagged.
• Using the employer’s exception category without turning a customer’s request into a decision.
• Updating the status under the process when a decision is returned.
• Keeping an item pending while waiting for a decision.
• Supporting customer service indirectly by preventing repetitive questions or contradictory answers.
• Maintaining a home office area that supports focused comparison of messages and records.

Qualifications

• Experience writing a factual handoff or documenting an issue.
• Clear, careful communication skills.
• Ability to learn the order system and exception categories.

Requirements

• Ability to keep a task’s status accurate.
• Willingness to undergo training for the order system.

Benefits

• Remote work flexibility.
• Full-time or part-time options available.
• Hourly pay of £29.00–£31.00.