[Hiring] Management Analyst @Salt Lake City Regional Benefit Office

Role Description

This position is in the National Call Center (RCC), Salt Lake City, Regional Office (RO). The incumbent serves as a Management Analyst and member of the professional staff for the Salt Lake City RO National Call Center Manager (RCCM) and is responsible for conducting evaluative studies and serving as a consultant to the RCC RCCM on pertinent issues associated with the effectiveness and efficiency of Salt Lake City RCC operations as they relate to the delivery of benefits and service to Veterans.

• Conducts continuing and periodic studies involving compilation and analysis of data for purpose of evaluating the effectiveness of the Regional Call Center's operations.
• Conducts management audits, surveys, and systematic reviews of operations to ensure that established policies, practices, and procedures are effectively implemented.
• Prepares graphs, charts, and other audio-visual displays depicting RCC program information and statistics for use in training, management briefings, and information dissemination activities both within and outside of the VARO.
• Reviews, analyzes, and evaluates reports and statistics to advise on trends, out-of-line situations, and anticipated needs.
• Coordinates incoming data from a variety of sources and the review process of all incoming and outgoing deliverables from the RCC.
• Reviews documents, reports, and/or applications for omissions and inconsistencies.
• Participates in the composition of complex correspondence or other written work for external, high-level officials.
• Independently identifies and performs special studies to assure compliance with directives and quality standards.
• Serves as liaison between the RCC, OFO, BAS, and any outside organizations.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/04/2026.
• TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee, you must meet time-in-grade requirements by the closing date of this announcement.
• For a GS-11 position, you must have served 52 weeks at the GS-9 level.
• MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below.
• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09).
• Specialized experience includes basic qualitative and quantitative techniques to analyze, evaluate, and measure the effectiveness and efficiency of organizational operations.

Requirements

• Applicants may substitute education for experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.
• Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level, the two can be combined to total 100% of the requirement.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs.
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week.
• Physical Requirements: The employee does sedentary work, such as sitting comfortably. There may be some walking, standing, bending, carrying of light items.

Benefits

• Promotion Potential: None
• Work Schedule: Monday - Friday, 8 a.m. - 4:30 p.m. MST
• Compressed/Flexible: Not Available
• Telework: Not Available, this is a Remote position
• Virtual: This is not a virtual position.
• Relocation/Recruitment Incentives: Not Authorized
• Financial Disclosure Report: Not Required