[Hiring] Management Analyst 4 @State of Washington

Role Description

This is a full-time, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs. This project position is funded through June 30, 2027. All HCA employees are required to be Washington state residents upon their first day of employment.

Lead the projects that shape how Apple Health serves its clients and providers. HCA's Apple Health Eligibility and Access (AHEA) Division is seeking a Management Analyst 4 to serve as a subject matter expert in project management, process improvement, data analysis, and contact center operations. In this project position, you will lead cross-divisional improvement efforts, turn data into strategy, and advise leadership on operational and legislative changes affecting the division.

Key Responsibilities

• Independently lead and facilitate large internal and cross-divisional workgroups and process improvement projects that improve operations and customer service delivery.
• Manage multiple projects at once, developing scope, methodology, and deadlines to meet division and section needs.
• Manage the business-unit side of the project life cycle for new and enhanced technologies, advocating for the best possible experience for staff, clients, and providers.
• Develop processes to monitor and measure project outcomes before handing work back to the business unit.
• Analyze and interpret metrics and data trends, and build and maintain section and division dashboards that track program performance.
• Collaborate with Voice Services and WaTech on call flow and messaging enhancements for providers and AHEA staff.
• Develop and maintain accurate procedures, and coordinate division communications so all staff are prepared for program changes.
• Perform legislative analysis to identify impacts and risks of proposed legislation on AHEA operations, Medicaid clients, and providers.
• Present findings and evidence-based recommendations to senior management, and help develop long-range plans, goals, and resource strategies.

Why You’ll Love This Role

• You'll lead high-visibility projects that directly improve the experience of Apple Health clients, providers, and staff.
• You'll have the independence to manage your own portfolio of projects, from scope to results.
• You'll work with leaders across HCA and partner agencies, expanding your network and influence.
• You'll work remotely, with occasional opportunities to connect with your team in person.

Qualifications

• Advanced Research and Analytical Thinking: Demonstrated ability to conduct and lead complex research and analysis involving multiple programs, business functions, data sources, or competing considerations and translate findings into actionable recommendations.
• Complex Problem Solving and Decision Support: Demonstrated ability to evaluate complex or ambiguous organizational issues, assess alternatives and risks, and develop defensible recommendations that support management decision-making.
• Business Process and Program Improvement: Demonstrated ability to lead evaluations of complex programs, processes, organizational structures, and workflows and develop solutions that improve efficiency, effectiveness, accountability, and service delivery.
• Policy and Organizational Impact Analysis: Demonstrated ability to analyze complex laws, rules, policies, standards, and organizational requirements and determine their potential operational, programmatic, and organizational impacts.
• Advanced Data Analysis and Performance Management: Demonstrated ability to integrate and evaluate quantitative and qualitative information from multiple sources, develop meaningful performance measures, and use findings to evaluate organizational effectiveness and recommend improvements.
• Complex Project and Initiative Leadership: Demonstrated ability to lead complex projects and organizational initiatives involving multiple partners, competing priorities, significant dependencies, and potentially broad organizational impacts.
• Management Consultation and Communication: Demonstrated ability to advise managers and senior leaders on complex analytical issues and clearly communicate findings, risks, alternatives, and recommendations to technical and nontechnical audiences.
• Leadership and Partner Facilitation: Demonstrated ability to lead collaborative analytical efforts, facilitate diverse partner groups, resolve competing perspectives, build consensus, and provide guidance or technical assistance to other analysts and staff.

Required Competencies

• Equity lens: All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow: You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others: You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

• A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
• Demonstrated professional experience conducting research and analyzing policies, laws, rules, or regulations.
• Demonstrated proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with Washington Healthplanfinder, ACES, Barcode, ProviderOne, ServiceNow, Avaya Workplace, CMS Supervisor, and SharePoint is a plus.
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
• Demonstrated knowledge of customer service delivery for Medicaid clients or providers, including core functions of the Apple Health Administration and relationships to partner divisions and health care agencies.
• Demonstrated ability to communicate effectively in writing and verbally, including writing reports and creating presentations; establishing and maintaining cooperative working relationships, coordinating work across multiple levels of personnel.
• Demonstrated skill to serve as a subject matter expert and provide professional and technical consultation regarding procedures, resources, complex issues, and escalated cases, and to develop and deliver guidance, training, and technical assistance that support staff understanding and consistent application of procedures.
• Effectively identifies, collects, organizes, and documents relevant data from various sources to support analysis and investigation.

Application Directions

• To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered.
• Cover letter: describing your qualifications for this specific position.
• Resume: that details your applicable experience and education.
• Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.