[Hiring] Management Analyst 3 @State of Washington

Role Description

This is a full-time, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs. This is a non-permanent position with an expected end date of June 30, 2027. All HCA employees are required to be Washington state residents upon their first day of employment.

Help make Apple Health work better for the people who rely on it and the staff who serve them. The Apple Health Eligibility and Access (AHEA) Division is seeking a Management Analyst 3 to provide operational support to the Medical Eligibility Determination Services (MEDS) section. In this role, you will:

• Research and analyze business processes.
• Recommend improvements.
• Help implement program, policy, and technology changes.

Key Responsibilities

• Monitor proposed changes to laws, policies, and business requirements, assess their impact on AHEA operations, and advise management on implementation.
• Research and analyze operational efficiency and effectiveness, identify root causes, and recommend evidence-based improvements.
• Lead small to medium cross-section workgroups that use process improvement techniques to improve operations and the customer experience for Medicaid clients.
• Coordinate the business side of technology enhancements with the IT Business Analyst team, including requirements gathering, testing, and implementation.
• Provide first-level technical support across AHEA and manage system access requests and the role-based access (RBA) matrix for onboarding and offboarding.
• Review and export phone line and productivity data from systems such as CMS Avaya Supervisor and Barcode to feed divisional dashboards.
• Write and maintain standardized procedures and help staff apply them to client cases and calls.
• Develop and maintain division resources using SharePoint, Excel, OneNote, and Power BI, and manage AHEA's internal document libraries.
• Write section-wide and division-wide communications, including huddle agendas, program and system updates, and news posts.

Qualifications

• Demonstrated skill to independently research, gather, evaluate, and synthesize qualitative and quantitative information.
• Demonstrated ability to analyze moderately complex to complex operational or programmatic issues.
• Demonstrated proficiency to independently evaluate programs, business processes, procedures, and workflows.
• Demonstrated skill to research, interpret, and apply laws, rules, policies, procedures, standards, and organizational requirements.
• Demonstrated knowledge to analyze quantitative and qualitative data.
• Demonstrated ability to independently plan, coordinate, implement, and monitor projects or analytical assignments.
• Demonstrated proficiency to clearly communicate analytical findings, risks, options, and recommendations.
• Demonstrated ability to collaborate effectively with managers, program staff, subject matter experts, customers, and other partners.

Requirements

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred Qualifications

• A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field.
• Demonstrated professional experience conducting research and analyzing policies, laws, rules, or regulations.
• Demonstrated proficiency with Microsoft Office Suite (especially Excel, Word, and PowerPoint).
• Demonstrated knowledge of customer service delivery for Medicaid clients or providers.
• Demonstrated ability to communicate effectively in writing and verbally.
• Demonstrated skill to serve as a subject matter expert and provide professional and technical consultation.
• Effectively identifies, collects, organizes, and documents relevant data from various sources.

Benefits

• Remote work and flexible schedules.
• Medical, dental, vision, and basic life insurance.
• Paid vacation, sick leave, and 12 paid holidays.
• Paid Family and Medical Leave (PFML).
• Retirement options to plan for the future.
• Training and professional development opportunities.
• Employee wellness programs.