[Hiring] Implementation Consultant @Samsara

Role Description

Samsara’s Mid-Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s Mid-Market customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping Mid-Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including:

• Trucking and transportation
• Food and beverage
• Passenger transit
• Utilities
• School buses
• Many others

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Qualifications

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Mid-Market SaaS experience preferred.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Requirements

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• Well-versed in one of the following: cloud software, networking, automation, or control systems.
• Experience with integration projects — at minimum, able to comprehend RESTful APIs; experience with scripting languages like Python is a plus.
• IoT, hardware, vehicles, or general tinkering experience (work or hobby) a plus.
• Background in Fleet, Logistics, Supply Chain, Telematics, Manufacturing, or general operations a plus.

Benefits

• Impact the industries that run our world.
• Thriving in solving problems with a growth mindset.
• Natural relationship building with customers and cross-functional teams.
• Opportunities to master your craft in a hyper growth environment.
• Being part of a supportive team that wins and celebrates together.