[Hiring] Housing Systems Consultant @Informed Recruitment

Role Description

Are you an experienced Housing Software professional? Do you have experience with Repairs, Maintenance & Property Services software having been involved in systems implementations and upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Consultant to provide strategic advice into decision making to improve customer service. This role is offered on an Outside IR35 consultancy basis for 3-6 months initially.

The primary objective of this role will be to provide customer consultancy in relation to software implementation best practice, configuration options, workflows, training, testing, documentation, and business processes. Your day-to-day responsibilities will include:

• Mapping customer business processes
• Configuring applications to customer specifications
• Advising on best practice
• User acceptance testing
• Running train-the-trainer sessions
• Supporting user & customer documentation
• Providing advice, guidance and assistance in reporting

Qualifications

• Experience of working within a Social Housing IT environment, possibly as part of an Implementation team or project, either as a Business/Systems Analysis, Application Consultant/Analyst, Systems Administration, and/or Application Support or a similar capacity.
• Property Services modular experience in Repairs, Compliance and Servicing.
• Experience with a Social Housing Repairs, Maintenance, Mobile Working, Scheduling or Job Costing system (Such as Aareon 1st Touch /Versaa, Open Contractor, Total Mobile/Connect, Agile365, Maintain, Servitor, Advanced Field Services/DRS, Oneserve, Accuserv, Uniclass or similar).
• Experience with modules integrated within an overarching Social Housing Management System (Such as NEC/Northgate Housing, MRI Enterprise/Orchard Housing, Aareon QL, Civica Cx, Capita ONE/OPENHousing, MIS ActiveH, etc).

Requirements

• Self-motivated and deadline driven
• Able to work independently
• Organised and an excellent communicator
• Customer facing and customer service driven
• Able to be influential and converse with customers at all levels

Benefits

• Opportunity to make a significant impact at the centre of a modern environment that promotes continual improvement
• Exciting consultancy career advancement