[Hiring] Home Energy Score Program Monitor @Boston Government Services, LLC

Role Description

BGS is seeking a Home Energy Score (HES) Program Monitor to support our clients in Washington, DC and or Golden, CO. This role involves comprehensive program logistics, stakeholder engagement, and continuous improvement activities for a standardized method of assessing home energy efficiency. The position will focus on sustaining and enhancing the program's operations and its network of assessors.

• Serving as a primary point of contact and operational lead for Home Energy Score™ Assessors and candidates, overseeing their training, qualification, and ongoing participation.
• Updating, maintaining, and troubleshooting the online 3D simulation (Sim) interactive training and testing website critical for assessor qualification.
• Compiling, analyzing, and publishing data from the Scoring Tool and program database on a regular basis, including assessing raw data for accuracy and correcting erroneous inputs.
• Authoring and updating guidance documents and protocols for both the Scoring Tool and the Sim training/qualification tests.
• Responding to inquiries regarding the Scoring Tool and the Home Energy Score™ program from various stakeholders.
• Assisting in the coordination of updates and improvements to the Scoring Tool, data transfer and storage, candidate 'boot camps', and Assessor certification processes with subcontracted entities.
• Providing technical advice and recommendations for enhancements to the Scoring Tool and the overall program operations.
• Providing support, assistance, and feedback to team members within the program.

This role requires exceptional attention to detail and the ability to manage multiple operational tasks and ongoing projects within a dynamic environment.

Qualifications

• Bachelor’s Degree in a relevant field (e.g., energy management, building science, project management, or related discipline).
• 5+ years of direct experience in energy efficiency program operations, specifically with the Home Energy Score™ program, or similar building energy performance assessment initiatives.
• Demonstrated experience as an operations lead or task leader for a significant energy efficiency program.
• Professional demeanor with strong initiative and problem-solving capabilities.
• Exceptional attention to detail, particularly in data quality assurance and protocol adherence.
• Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Excellent communication skills – both verbal and written – for engaging with assessors, program stakeholders, and internal teams.
• Must be a U.S. citizen.
• Successful drug screening.
• Must be eligible to obtain and maintain a security or clearance badge.

Requirements

• Deep subject matter expertise in the Home Energy Score™ methodology, Scoring Tool, and Assessor qualification processes.
• Experience and/or certification in Building Science for residential and multifamily buildings.
• Proven ability to manage and troubleshoot online training and qualification platforms.
• Extensive experience in data analysis, reporting, and quality control within an energy program context.
• Experience in authoring technical guidance and program protocols.
• Ability to work both independently and collaboratively within a small, focused team.
• Strong analytical skills for identifying program improvements and technical solutions.

Benefits

• Health, Dental, Vision, Life Insurance
• Paid Vacation
• 401K
• Long and Short-Term Disability