[Hiring] Global Onboarding & Enablement Operations Program Manager @ElevenLabs

Role Description

As the Global Onboarding & Enablement Operations Program Manager at ElevenLabs, you’ll help keep our global GTM onboarding and enablement programmes running smoothly as we grow. You’ll lead the day-to-day delivery of onboarding, making sure every new GTM hire gets a consistent, engaging start, while building the structure and processes that help the wider Enablement team work more effectively and scale its impact.

• Own GTM onboarding: Manage onboarding cohorts end to end, from scheduling and communications to facilitating live sessions, coordinating speakers and gathering feedback. Ensure new hires across regions have a consistent, engaging experience.
• Develop and maintain learning content: Create training materials and e-learning modules, and keep existing content across WorkRamp and Enablement OS accurate, relevant and easy to navigate. Work with subject matter experts to turn complex topics into practical learning experiences.
• Coordinate certifications and enablement launches: Own the launch and certification calendar, keeping new programmes, certifications and learning initiatives moving and tracking milestones, completion and follow-up actions.
• Measure programme performance: Maintain dashboards and reporting on onboarding, certifications, ramp metrics and team OKRs. Use the data to highlight progress, identify gaps and help the team understand where to focus.
• Own Enablement operations: Run OKR and roadmap tracking, the enablement calendar, and the team’s operating rhythms (planning, check-ins and reviews). Track dependencies across RevOps, Product Marketing, People and Product, flag risks early, and keep clear ownership, timelines and follow-through on every workstream.
• Support major enablement events: Help plan and deliver events such as Sales Kick-Off (SKO), including session coordination, timelines and the run of show.

Qualifications

• Experience running onboarding, training or enablement programmes in a fast-moving GTM, sales or commercial environment.
• Strong facilitation and presentation skills, with the confidence to lead live sessions, engage different audiences and make complex topics clear and actionable.
• Experience developing training materials and e-learning content that help people understand and apply new skills.
• Experience building and running team operations, such as OKR and roadmap tracking, and operating rhythms, with the ability to coordinate dependencies across teams and keep many stakeholders aligned.
• Experience building or maintaining dashboards, trackers and reporting processes, with the ability to use data to measure progress and inform decisions.
• Familiarity with learning management systems (LMS), such as WorkRamp, and an understanding of how to manage learning content and track completion.
• A strong passion for using AI tools and agents, with hands-on experience applying them to automate repetitive tasks, improve processes and find smarter ways to work.
• A creative, curious approach to problem-solving, with the initiative to question existing ways of working and explore better solutions.

Requirements

• Bonus: Experience supporting a company-wide event, such as Sales Kick-Off.
• Bonus: Experience working at a high-growth technology or AI company.
• Bonus: Familiarity with Salesforce, Gong or other GTM reporting tools.

Benefits

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Location

This role is remote-first and ideally based on the East Coast of the US. The ability to operate in US Eastern (GMT-5, GMT-4) timezones is required. If you prefer, you can work from our office in New York.