[Hiring] Global Logistics Specialist @iHerb, LLC

Role Description

The Global Logistics Specialist will accomplish tasks under the Global Logistics Leadership. This position will coordinate in English with various international logistics companies to ensure outbound shipments are processed timely and economically.

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers.
• Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth.
• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s).
• Set-up new and continually improve existing processes for the assigned lanes and carriers.
• Perform research, gather, and analyze data for assigned lanes and projects.
• Actively identify and scope new opportunities to improve how we serve customers and business processes.
• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content.
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics.
• Seek improvements in processes between the Global Logistics team and its internal and external partners.
• Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit.
• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed.
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team.
• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments.
• Attend corporate meetings when necessary.
• Support assigned projects when needed.

Qualifications

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience.
• Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape.
• Vendor management experience to drive success for the end consumer.
• Problem analysis and problem-solving skills.
• Knowledge of customer service principles and practices.
• High degree of accuracy and attention to detail.
• Excellent organization skills and ability to multi-task.

Requirements

• Generally requires a minimum of two years of related experience.
• High school diploma required. Bachelor’s Degree preferred, or equivalent experience required.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The noise in the work environment is usually moderate.
• Hectic, fast-paced with multi-level distractions.
• Professional, yet casual work environment.
• Office / Warehouse environment.
• Ability to work extended hours as required.

Compensation

The expected salary range for this role is 71,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Equal Opportunity Employer

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.