[Hiring] Logistics Specialist @Carda Health

Role Description

As Logistics Specialist, you will assist with medical device fulfillment for Carda Health's remote cardiac and pulmonary rehab device program. You will be responsible for inventory monitoring and will serve as the primary point of contact for resolving lost, damaged, billing, and delivery issues that patients or the warehouse encounter.

• Monitor inventory for cardiac and pulmonary rehab devices, ensuring adequate stock levels across all programs.
• Serve as the point of contact for patients experiencing lost items, damaged items, delivery delays, or billing issues tied to device shipments and returns.
• Investigate and resolve delivery and shipping issues in coordination with carrier partners.
• Troubleshoot fulfillment issues (delivery errors, packaging quality, inventory discrepancies) and act as the escalation point for warehouse operations.
• Maintain accurate records across inventory and lost/damaged devices.
• Collaborate cross-functionally with Member Experience, Warehouse Operations, and other Carda teams as needed to resolve patient issues quickly.

Qualifications

• 1+ years of experience in logistics, supply chain, inventory management, or warehouse operations.
• Comfortable working with inventory or warehouse management systems and spreadsheets (Excel/Google Sheets).
• Strong problem-solving skills with the ability to manage multiple open issues simultaneously.
• Excellent written and verbal communication, including direct patient-facing communication.
• Experience working with shipping carriers and resolving delivery/billing disputes.
• Ability to work independently in a fast-paced, remote environment.

Nice to have

• Healthcare or medical device logistics experience.