[Hiring] Forward Deployed Analyst @Clipboard

Role Description

Clipboard Health is a marketplace that connects healthcare facilities with professionals looking for shifts. Our largest customers operate at significant scale, and their problems don't always fit neatly into a single team or function. A product implementation might stall because of an operational workflow. A payroll issue might involve the customer, our Operations team, Product, and Engineering. An integration might technically work but fail to work for the people actually using it.

We need someone who can step into those situations and figure them out.

As a Forward Deployed Analyst , you'll work directly with some of our most important enterprise customers to solve complex operational and product problems. You'll get close to the customer, understand how their business actually works, diagnose what's going wrong, and coordinate the people needed to fix it.

Your job is to take a messy problem and turn it into a solved problem. The problems will change. The expectation won't: you own the outcome.

What you'll do:

• Own complex customer and operational problems from diagnosis through resolution
• Work directly with enterprise customers to understand their workflows, challenges, and goals
• Build relationships with customer stakeholders ranging from frontline operators to VP and Director-level leaders
• Diagnose problems by combining customer conversations, operational context, data, and system behavior
• Break ambiguous problems into clear workstreams, priorities, owners, and timelines
• Lead complex customer implementations, particularly involving time clock compliance, payroll, and integrations with systems like ADP and UKG
• Partner closely with Product and Engineering to investigate issues, define solutions, and drive execution
• Coordinate across Product, Engineering, Operations, and customer teams to remove blockers and keep critical initiatives moving
• Manage expectations and communicate clearly when timelines, priorities, or solutions change
• Identify recurring operational and customer problems and turn those insights into improvements to our product and processes
• Build new processes or approaches when existing ones aren't sufficient to solve the problem
• Travel to customer sites occasionally when being there in person will help move an important problem or implementation forward

Qualifications

• 2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or a similar problem-solving role
• Experience working directly with customers or clients, particularly in complex or high-stakes situations
• Strong structured problem-solving skills
• Strong analytical skills and comfort using data to investigate problems and make decisions
• Excellent communication skills and the ability to work effectively with both senior executives and frontline operators
• Strong stakeholder management skills and the ability to influence teams without direct authority
• Highly organized and comfortable managing multiple workstreams, priorities, and stakeholders simultaneously
• A strong sense of ownership
• Curious and resourceful
• Persistent when things get messy
• Comfortable getting into the weeds
• Consulting backgrounds are a particularly strong fit

Requirements

• We're looking for people who are ready to move beyond simply identifying problems or making recommendations. You want to be the person responsible for making the solution work.

The Interview Process

At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. Our process is designed around that:

• Preliminary Screen
• Case Study
• Case Study Interview
• Hiring Manager Interview
• Culture Interview
• Reference Check
• Offer!

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here .