[Hiring] Field Service Team Leader @PerkinElmer

Role Description

The Field Service Team Leader is responsible for supporting and developing a team of 8x Field Service Engineers while ensuring excellent service delivery to customers across the region. This role is ideal for an experienced field service professional looking to take their first step into people leadership. The successful candidate will combine technical expertise, customer focus, and team coaching to drive service quality, operational effectiveness, and employee engagement.

Key Responsibilities

• Lead and support a team of 8x Field Service Engineers across Belgium.
• Coach and develop team members to enhance technical, customer service, and professional skills.
• Promote a culture of safety, collaboration, accountability, and continuous improvement.
• Partner with service leadership on workforce planning, hiring, onboarding, and employee development activities.
• Monitor service delivery performance and support improvements in response times, service quality, and customer satisfaction.
• Assist the team in resolving complex customer issues and escalations.
• Coordinate resources and priorities to ensure efficient delivery of installations, maintenance, repairs, and troubleshooting activities.
• Collaborate with Sales, Technical Support, Product Management, and Operations teams to support customer success.
• Use service metrics and performance data to identify opportunities for operational improvement.
• Support the implementation of Lean, Daily Management, and problem-solving practices.
• Ensure compliance with company policies, safety requirements, and quality standards.
• Contribute ideas and initiatives that improve team performance and customer experience.

Qualifications

• Strong technical background in field service, technical support, laboratory instruments, or a related environment.
• Demonstrated experience mentoring, coaching, training, or supporting colleagues.
• Customer-focused mindset with experience managing customer relationships and resolving service issues.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience using service management systems, CRM tools, or field service software.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a dynamic service environment.
• Commitment to safety, quality, and continuous improvement.
• Home based, but estimated 50% travel across Belgium required.
• Must speak Flemish or Dutch and English.

Requirements

• 5–8 years of experience in field service, technical support, customer service engineering, or a related technical environment.
• Bachelor's degree in Engineering, Life Sciences, Business, or a related discipline, or equivalent combination of education and relevant experience.

Company Description