[Hiring] Expert Manager @Patronus AI, Inc.

Role Description

Our work is produced by practising domain experts on contract. You are the person a large group of them in several domains deals with every week: their point of contact for support, feedback, retention and performance.

Most companies doing this work treat an expert bench as a support queue. We do not. An expert who goes quiet three weeks in is a hire we paid for and never used, and the person best placed to see it coming is the one who talks to them.

You are not a ticket queue and you are not a reviewer. Both of those exist here as separate roles, and part of your job is routing requests to the right person or system.

What you'll do

• Be the consistent point of contact for the experts in your domains. They should know your name and expect a reply within hours.
• Own onboarding through to first accepted submission. This is where most people who leave, leave, and getting someone past it is the highest-value thing you do.
• Hold performance conversations at both ends of your group: the people whose work is slipping, and the people good enough to put forward for review work.
• Know why someone is about to stop before they stop, and escalate this information to your project lead.
• Route problems to the right place. Billing, payments and tooling go to expert support. Questions about the quality bar go to the quality team.
• Tell your project lead the truth about capacity, including when the number on the plan is not going to happen.
• Use AI aggressively. Anything repeatable in how you track, brief and follow up with a large group should be automated, so your hours go to the conversations.

Qualifications

• Experience with a contingent or freelance workforce, or moderating a technical community.
• You can tell a capable professional their work is not clearing the bar and still be the person they come back to next week.
• Fast, clear writing. Almost all of this job happens in text, across time zones.
• Ability to gain enough fluency in the domain to tell a real blocker from an excuse.
• Organised without being asked. You will be tracking a lot of people and nobody will chase you for it.
• Comfort working inside internal tooling that is still being built, and reporting the bugs rather than working around them.
• Ability to work independently and asynchronously against deadlines.

Requirements

• Experience in one of our domains: game development, software engineering, professional work such as legal, healthcare, finance or sales or another specialist field we hire into.

Benefits

• Engagement: Independent contractor, fully remote
• Pay: $50/hr - $150/hr
• Start: Rolling
• Location: Remote
• Team: Expert Operations

Company Description

Patronus AI is a frontier lab developing simulation research and infrastructure to accelerate progress toward human-aligned AGI. We are on a mission to simulate all of the world’s intelligence.

We are the team behind some of the earliest and most influential research in AI evaluation like FinanceBench, Lynx, SimpleSafetyTests, CopyrightCatcher, Humanity’s Last Exam, and more. We are formerly AI researchers and engineers from companies like Meta AI, Amazon AGI, and Google. Our customers include foundation model labs and Fortune 500 enterprises like Adobe. We are backed by top-tier investors like Lightspeed Venture Partners, Notable Capital, Stanford University, Noam Brown, Gokul Rajaram, and more.