[Hiring] Epic Cheers Campaign CRM Analyst @TEKsystems

Role Description

• Provide subject matter expertise in Epic Cheers Campaigns and CRM, including system design, build, testing, and implementation.
• Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution.
• Lead multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases.
• Lead design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation.
• Maintain system documentation, including design specifications and build records.
• Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed.
• Execute all phases of testing, including unit, system, and integrated testing for Epic Healthy Planet workflows.
• Analyze workflows, data collection, reporting needs, and technical issues to support solution development.
• Collaborate with training teams to develop and maintain application-specific training materials.
• Translate business requirements into functional specifications; manage system updates, enhancements, and release testing.
• Ensure compliance with organizational standards for system configuration and change control.
• Build and maintain strong relationships with end users, stakeholders, and business partners.
• Facilitate communication across teams from requirements gathering through implementation.
• Troubleshoot and resolve application issues, escalating complex problems as appropriate.
• Maintain deep knowledge of Epic functionality and operational workflows.

Qualifications

• Applications: Ambulatory, Care Everywhere or EpicCare Link.
• Minimum of 5 years of experience in the healthcare industry, including at least 3 years of direct client-facing experience with healthcare domain knowledge such as clinical documentation workflows, patient portals, encounter closure, and patient flow management.
• Minimum of 4 years of experience with Epic implementation and/or support.
• Team management and mentoring experience, both formal and informal.
• Proven ability to lead cross-functional teams through clear, effective communication and strategic collaboration.
• Additional Epic Certifications in Epic Cheers CRM.
• Proficiency with Excel, Visio, PowerPoint and SharePoint.

Requirements

• This is a Contract position based out of Eden Prairie, MN.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

• This position is anticipated to close on Oct 14, 2026.

Workplace Type

• This is a fully remote position.