[Hiring] Epic Optimization Analyst - Oversight Coordinator @Ensemble Health Partners

Role Description

The Epic Optimization Analyst – Oversight Coordinator serves as a highly organized, detail-oriented liaison between operational leaders, client IT teams, and Epic Services. This role owns the coordination and oversight of Epic optimization initiatives from request through resolution, managing project plans, timelines, priorities, and follow-up. The ideal candidate is naturally curious and persistent, comfortable digging into complex issues, tracking down answers, asking the right questions, and driving teams toward clear decisions and next steps. Success in this role requires a strong understanding of client needs and operational demands, along with the confidence to lead cross-functional discussions and ensure projects and requests continue moving forward.

• Request intake and oversight: Manage the intake process for enhancement and maintenance requests entered by operational leaders, ensuring every request is complete, routed appropriately, and tracked from submission through resolution.
• Facilitate collaboration: Lead calls with client IT, Epic Services technical specialists, and Ensemble Partnership Success teams, including additional calls as needed for more complex discussions.
• Review and governance: Review requests during Epic Services (ES) review calls and as needed, and gain approval through cross-functional governance.
• Submit and follow up on tickets: Submit approved requests to the client’s ticketing system and follow up at the client level until resolution.
• Documentation and reporting: Maintain detailed records of requests, decisions, and activities. Ensure status updates in the client’s ticketing system are reflected in Ensemble’s central ticketing system. Generate regular reports on request and ticket status, project milestones, and overall performance.
• Team collaboration: Work closely with other departments to ensure seamless operations and client satisfaction. Share ideas with leadership on continuous improvement and opportunities both internally to Ensemble and with clients.

Qualifications

• 4 year/ Bachelors Degree (Preferred)
• Must pass the Certified Revenue Cycle Representative Examination offered through Healthcare Financial Management Association within 6 months of hire, unless already certified (Licensure/Certification Preferred)
• 1-2 years of job experience in Epic revenue cycle functions, in either PB, HB, HIM or Patient Access (Minimum Years and Type of Experience)

Requirements

• While we do not expect this position to require 100% travel, we do expect that the coordinator will need to travel periodically. For this reason, the coordinator should be available to travel up to 10%.
• Excellent communication, facilitation, organization, and problem-solving skills; detail-oriented and adaptable to change (Required).
• Extensive experience with Microsoft products, including Excel, PowerPoint, Word, and Outlook (Preferred).
• Working knowledge of the hospital revenue cycle operations (Preferred).

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities, including earning a professional certification relevant to their field and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.