[Hiring] Dispatcher/Router @Waste Management, Inc. (WM)

Role Description

The Swing Dispatcher Role is cross trained in all lines of business within the Dispatch Center. The Swing can step into scheduled and non-scheduled absences within the center, based on vacation and center attendance occurrences. The swing should be able to execute in each role at an expert level and carry through on all daily tasks as they fill that specific dispatch role. The priority is to make sure that any gaps for staffing are covered and the sites are not affected. During the times that a swing is not covering a shift they will be a first contact for ongoing training as well as a mentor in supporting new hires through on-board training.

Essential Duties and Responsibilities

• Provides support to Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
• Verifies that appropriate checks and balances are in place to ensure all work is covered and shifts are monitored for dispatchers.
• Ensures coverage is provided for dispatchers, as necessary to cover breaks, sick-time and vacation.
• Manages cross-training and new hire training process.
• Actively participates in improving operations and implementing best practices.
• Handles escalations while utilizing the documented processes as outlined.
• Partners with dispatchers and routers to resolve route coverage for down routes to optimize route efficiency.
• Working with the routers, ensures all work is assigned, both same day and next day, to drivers considering load type management, customer expectations, landfill requirements, and several other factors.
• Participates in leadership team’s skill development through role playing.
• Able to have conversations with routers and dispatchers about process and procedure.
• Performs other duties as assigned.

Qualifications

• High School Diploma or G.E.D (accredited).
• 2 years of previous dispatching experience (in addition to education requirements).
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment (preferred).

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.
• Benefits may vary by site.